Kyle Coulter
Napavine,WA
Summary
Results-driven professional with a proven track record of fostering positive client relationships, consistently surpassing business goals. Exceptional communication and problem-solving skills to drive target achievements in diverse markets.
Overview
10
10
years of professional experience
Work History
Sales Administration Manager
I-5 Motorsports
Chehalis, WA
01.2024 - 09.2024
- Performed daily administrative tasks such as filing, faxing, scanning and entering data into various systems.
- Managed incoming calls from customers and provided excellent customer service.
- Analyzed sales reports to identify trends in sales volume, pricing, discounts and other relevant information.
- Developed special promotions for existing customers to ensure repeat business.
- Developed relationships with vendors to negotiate better prices for goods and services.
- Ensured compliance with all applicable laws related to contracts, customer service and privacy regulations.
- Responsible for maintaining records of customer interactions including contact details, purchase history.
- Curated engaging content for various online platforms.
- Facilitated sales by coordinating with finance companies on financing options.
- Enhanced sales volume through skilled support to both new and inactive customers.
Department Manager
RV Country
Kelso, WA
02.2023 - 07.2023
- Directed daily workflow and ensured efficient functioning of the parts department.
- Coordinated sales and procurement of parts.
- Facilitated seamless interaction between departments for client needs.
- Sent out invoices efficiently to ensure timely payments.
- Conducted regular meetings to monitor financial performance.
- Supervised operations for a workforce reaching 25 individuals.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
- Managed financial transactions with precision and accuracy.
- Directed payroll operations, ensuring proper monitoring of staff work hours while minimizing excess hours worked.
Store Manager
Oreilly Auto Parts
Longview, WA
08.2021 - 02.2023
- Managed all aspects for efficient business management.
- Met all scheduling requirements and promptly shared with employees.
- Scheduled necessary maintenance services with appropriate companies to address building issues.
- Directed workforce comprising up to fifteen individuals.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Analyzed financial data to identify areas of improvement.
- Prepared monthly reports on sales figures, expenses, profits.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Service Writer/Parts Manager
Pro Automotive & Diesel
Scappoose, OR
05.2020 - 10.2020
- Facilitated customer appointment bookings both in-person and via phone.
- Managed inventory to facilitate required repair tasks.
- Provided cost estimates for additional repairs and services requested by customers.
- Performed basic administrative duties such as filing paperwork, answering phones, and scheduling appointments.
- Processed payments for completed services using cash register or point-of-sale systems.
- Monitored inventory levels of shop supplies and ordered new materials when needed.
- Created detailed invoices for each job completed which included labor charges, parts costs, taxes, fees.
- Assisted technicians in locating parts from vendors when needed for specific jobs.
- Tracked warranty claims related to customer repairs and submitted necessary documentation to manufacturers.
- Developed relationships with local auto parts suppliers in order to secure discounts on parts purchases.
Store Manager
Oreilly Auto Parts
Chehalis, WA
04.2014 - 05.2020
- Began career in Chehalis handling deliveries and running parts.
- Maintained punctual and secure delivery services for commercial clients.
- Gained experience across all store roles.
- Accepted transfer to Kelso/Longview branch as manager.
- Oversaw operations of multiple stores between 2018 and 2020.
Education
High school or equivalent -
W.F. West
Chehalis, WA06.2010
Skills
- Management Expertise
- Systematic Organization
- Effective Communication
- Pricing strategy
- Sales operations
- Multitasking
- Profit and revenue-generating strategies
- Brand-building strategies
- Problem-solving abilities
References
References available upon request.
Timeline
Sales Administration Manager
I-5 Motorsports
01.2024 - 09.2024
Department Manager
RV Country
02.2023 - 07.2023
Store Manager
Oreilly Auto Parts
08.2021 - 02.2023
Service Writer/Parts Manager
Pro Automotive & Diesel
05.2020 - 10.2020
Store Manager
Oreilly Auto Parts
04.2014 - 05.2020
High school or equivalent -
W.F. West