KYLE COURSON
Homosassa,FL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Service Manager
Senica Air Conditioning
07.2023 - 03.2025
- Managed two (2) locations of 20+ HVAC maintenance and service technicians to ensure quality onsite.
- Scheduling, directing, and providing technical support in office and onsite for HVAC technicians.
- Developing and implementing HVAC system maintenance schedules to minimize downtime and ensure operational efficiency
- Overseeing the installation, maintenance, and repair of heating, ventilation, air conditioning, and refrigeration systems to ensure they meet company standards and customer satisfaction.
- Reviewing technicians’ work daily to ensure quality meets established standards.
- Understanding the sales criteria and holding your team accountable for exceeding revenue goals
- Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
- Created and implemented employee onboarding and training programs to promote employee retention and team collaboration.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Resolved customer complaints in professional and timely manner.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Weekly Payroll Calculations
Owner/Operator
Alliance HVAC
01.2015 - 06.2022
- Promoted business on social media platforms to maximize brand identity and generate revenue
- Set pricing structures according to market analytics and emerging trends
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings
- Led startup and creation of operational procedures and workflow planning
- Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables
- Oversaw staff hiring, initiating new training and scheduled processes to streamline operations
- Created and implemented employee onboarding and training programs to promote employee retention and team collaboration
- Mentored and trained new hires on sales techniques and customer service procedures
- Developed and implemented successful sales strategies to meet business goals
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin
- Analyzed client business needs and assisted in determining appropriate resources and strategies
- Executed performance reviews to encourage improved productivity for team members
- Kept records for production, inventory, income and expenses
- Determined pricing for products or services based on costs and competition
- Managed operations budgeting, accounts payable and accounts receivable and payroll
- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports
- Analyzed financial statements and trends to manage cash flow and make business decisions
- Website not provided
Team Leader/Service Technician
Hiller Plumbing Heating & Cooling
01.2012 - 01.2015
- Company Overview: Website not provided
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service
- Offered training and support to keep team members motivated and working toward objectives
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth
- Fostered positive employee relationships through communication, training and development coaching
- Assigned projects and distributed tasks to team members as per area of expertise
- Interviewed and selected potential new team members from list of candidates recommended by recruitment team
- Troubleshot and diagnosed issues with HVAC equipment, providing recommendations for remediation
- Installed heating, air conditioning and ventilation equipment and tested for proper operation
- Disassembled units, repaired broken components and restored to operating condition
- Examined heating and air conditioning systems and air compressors for signs of defects or malfunction
- Completed preventive maintenance on heating and air conditioning systems to extend life of such equipment
- Retained careful and thorough maintenance and repair records in case customers required future service
- Assessed efficiency of HVAC and refrigeration systems to provide feedback to customers
- Website not provided
HVAC Technician
Conway Services
01.2007 - 01.2012
- Company Overview: Website not provided
- Troubleshot and diagnosed issues with HVAC equipment, providing recommendations for remediation
- Installed heating, air conditioning and ventilation equipment and tested for proper operation
- Completed preventive maintenance on heating and air conditioning systems to extend life of such equipment
- Disassembled units, repaired broken components and restored to operating condition
- Examined heating and air conditioning systems and air compressors for signs of defects or malfunction
- Retained careful and thorough maintenance and repair records in case customers required future service
- Website not provided
HVAC Apprentice
C & C Sons
01.2005 - 01.2007
- Company Overview: Website not provided
- Worked closely with mentors to understand project objectives
- Completed semi-skilled and skilled work under supervision of fully qualified professionals
- Operated hand and power tools and diagnostic equipment to complete various aspects of jobs
- Embraced ongoing education and learning opportunities to develop new skills
- Helped operators align, move and adjust equipment and materials
- Shadowed craft experts and supervisors to learn wide range of simple and complex techniques
- Assisted colleagues in accomplishing planned procedures or activities to increase productivity
- Transported items and tools from truck to work locations
- Completed workshops and off-the-job training to achieve job competencies
- Studied project specifications to determine appropriate construction methods
- Covered surfaces with dropcloths or masking tape and paper, protecting surfaces during construction activities
- Communicated with management and customers at project completion and verified customer satisfaction with finished work
- Prepared construction sites, materials and tools for specific projects and loaded and unloaded equipment and products
- Serviced units to residential and commercial heating and air conditioning customers
- Installed refrigeration, heating and air conditioning systems, positioning compressors, motors and other components in accordance with design specifications
- Used troubleshooting methods on HVAC components to diagnose and repair heat pumps, fireplace, furnaces and air conditioning equipment
- Wired both line and low voltage to heating and cooling equipment
- Conducted brazing, threading pipe, sheet metal fabrication, duct design/air flow and balance and installation, and learned sequences of operation for both residential and light commercial applications
- Attended employee meetings and training to learn about new techniques, trends and technologies
- Interpreted construction drawings and cut sheets in field
- Reviewed worklists from supervisor to interpret project details and instructions
- Website not provided
Education
No Degree - Local Utilities Lineman Course
Southwest Tennessee Community College
Memphis, TN04-2004
High School Diploma -
Cordova High School
Memphis, TN05-2003
Skills
- Currently in 20th year with proven industry related problem solving and critical/creative thinking skills
- Strong ability to read and interpret HVAC blueprints, schematics, and factory specification manuals
- In-depth abilities in system design and performance
- Excellent execution skills in HVAC task time and project management
- Up to date with latest HVAC technology and trends essential to the industry, local, state, and federal codes
- Up to date on industry regulations and standards for best practices for safety
- Extensive experience with industry related software programs for job, schedule, billing, and inventory management
- In-depth comprehension of project budget management
- Detail oriented individual in HVAC practices and specification requirements
- Proven track record with strong communication skills in customer service and problem resolution
- Rooted focus in encouraging and operating in a culture of collaboration and respect
- Driven to regularly attend training courses and seminars on latest industry technology advances
Certification
Active TN CMC-C Mechanical License
EPA Section 608 Certification
ESCO Low GWP Refrigerant Safety : A2L Refrigerants Certification
Active Nate Certification-Air Conditioning Installation
Active Nate Certification - Air Conditioning Service
Active Nate Certification - Heat Pump Installation
Active Nate Certification - Heat Pump Service
Carrier Infinity 25VNA 4, 6, 8, & 0 Install & Service
Carrier Humidity Impact on IAQ Training
Carrier Ductless Service & Installation Training
Carrier Communicating & Zoning Training
Carrier Crossover Installation & Service
Carrier Root Compressor Failure Course
Trane XV20i & XV95 Split Gas Installation & Service-2019
Trane Boot Camp-2019
Honeywell Zone Controls
EWC Zone Controls
Nextstar Service Systems 2010-2019
Total Tech 2013-2014
Languages
English
Native or Bilingual
Timeline
Service Manager
Senica Air Conditioning
07.2023 - 03.2025
Owner/Operator
Alliance HVAC
01.2015 - 06.2022
Team Leader/Service Technician
Hiller Plumbing Heating & Cooling
01.2012 - 01.2015
HVAC Technician
Conway Services
01.2007 - 01.2012
HVAC Apprentice
C & C Sons
01.2005 - 01.2007
No Degree - Local Utilities Lineman Course
Southwest Tennessee Community College
High School Diploma -
Cordova High School
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