Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kyle Covington

West Monroe,LA

Summary

I am a well-trained Assistant Restaurant Manager promoting 5+ years of expertise in food and beverage industry. Passionate leader with know-how to develop positive working environment and improved employee retention. Great customer service and conflict resolution skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

5
5
years of professional experience

Work History

Assistant Restaurant Manager

Flying Heart Brewing
07.2021 - 02.2023
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Immediately resolved issues with patrons by employing careful listening and communication skills.
  • Managed team of up to [Number] restaurant staff, maintaining exceptional customer service and quality standards.
  • Monitored restaurant operations and adjusted schedules to meet peak customer demand.
  • Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Conducted regular meetings with staff to discuss performance and address any issues.
  • Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.

Tech Support Agent

CenturyLink
03.2018 - 05.2021
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Analyzed issues to identify troubleshooting methods needed for quick remediation.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Walked individuals through basic troubleshooting tasks.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Wrote and reviewed tickets to request maintenance to various types of equipment.
  • Resolved issues with systems, hardware and telephones quickly and accurately.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Activated accounts for clients interested in new services.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Patched software and installed new versions to eliminate security problems and protect data.

Education

High School Diploma -

West Monroe High School
West Monroe, LA
05.2009

Skills

  • Opening and Closing Procedures
  • Serve Customers
  • Corrective Actions
  • Staff Assessments
  • Managing Reservations and Large Parties
  • Anticipating Problems
  • Schedule Crew Members
  • Liquor Law Compliance
  • Process Evaluations
  • Shift Management
  • Restaurant Operation
  • Employee Recruitment
  • Disciplinary Action
  • Inventory Management Software
  • Performance Improvement
  • Cost Estimation

Timeline

Assistant Restaurant Manager

Flying Heart Brewing
07.2021 - 02.2023

Tech Support Agent

CenturyLink
03.2018 - 05.2021

High School Diploma -

West Monroe High School

Similar Profiles

CREATE PROFILE
Kyle Covington