KYLE CUONZO
Staten Island,NY
Summary
Dynamic Shift Manager at McDonald's with a proven track record in training and supervising teams of up to 12. Expert in financial accounting and data analysis, I excel in enhancing operational efficiency and resolving customer issues, ensuring high satisfaction rates. Committed to fostering teamwork and achieving service excellence.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Shift Manager
McDonald's
Staten Island, USA
01.2023 - 01.2025
- Supervised 6-12 crew members per shift to maintain smooth operations and adherence to company procedures.
- Managed shift scheduling, task assignments, and break rotations to ensure full coverage and efficiency.
- Monitored order accuracy, speed of service, and restaurant cleanliness, addressing issues in real time.
- Resolved customer concerns professionally, supporting positive guest satisfaction.
- Trained and coached crew members on performance expectations and operational standards.
Crew Trainer
McDonald's
Staten Island, USA
01.2021 - 01.2023
- Trained new employees on front counter and food preparation stations.
- Ensured new hires understood and followed food safety, quality, and service procedures.
- Provided ongoing feedback to improve accuracy, speed, and customer service.
Crew Member
McDonald's
Staten Island, USA
02.2019 - 02.2021
- Prepared food items and completed customer orders accurately in a high-volume environment.
- Maintained cleanliness and organization of workstations in line with company standards.
- Worked closely with team members to meet peak-time demand and service goals.
Education
Master of Science - Taxation
St. John's University
Queens, NY05-2028
Skills
- Financial Accounting
- Managerial Accounting
- Federal Income Tax: Individuals
- Intermediate Accounting I & II
- Accounting Information Systems
- Basic and advanced Excel
- Formulas
- Charts
- Pivot tables
- Data analysis
- Basic bookkeeping
- Transaction reconciliation
- Attention to detail
- Analytical thinking
- Shift supervision
- Training new employees
- Collaborating with teams of 6-12
- Balancing work
- Activities
- Full-time studies
- Meeting deadlines
- Handling customer requests
- Resolving issues professionally
Activities
Dance Team Member, St. John's University, Participate in regular practices and performances, demonstrating discipline, teamwork, and time management alongside full-time coursework.
Certification
excel certified basic and expert
Timeline
Shift Manager
McDonald's
01.2023 - 01.2025
Crew Trainer
McDonald's
01.2021 - 01.2023
Crew Member
McDonald's
02.2019 - 02.2021
Master of Science - Taxation
St. John's University