Kyle Cutolo
Lehi
Summary
Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Technical Support Representative
Global Payments
09.2023 - Current
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Wireless Technician
Bad Apple
10.2021 - 02.2023
- Maintained a high level of technical knowledge by staying current on industry advancements and device updates.
- Improved overall repair quality by utilizing precision tools and techniques during the repair process.
- Enhanced customer satisfaction by providing efficient and effective cell phone repairs.
- Assisted clients with troubleshooting issues over the phone, resolving problems without requiring in-person visits.
- Implemented preventive measures when servicing devices, extending their lifespan after successful repairs were completed.
- Increased repeat business by establishing trust and rapport with customers through transparent communication practices.
Education
High School Diploma -
Bingham Miners
South Jordan, UT09-2018
Skills
- Technical troubleshooting
- Technical support
- Product troubleshooting
- Remote support
- Customer service expert
- Customer service
Certification
- CompTIA Certification
- Google IT Support Professional Certificate
Timeline
Technical Support Representative
Global Payments
09.2023 - Current
Wireless Technician
Bad Apple
10.2021 - 02.2023
- CompTIA Certification
- Google IT Support Professional Certificate
High School Diploma -
Bingham Miners
Similar Profiles
Ian BoydIan Boyd
Customer Service Representative at Global PaymentsCustomer Service Representative at Global Payments
Merceylees WatsonMerceylees Watson
Customer and Technical Support Advocate at Global PaymentsCustomer and Technical Support Advocate at Global Payments
Amy RutledgeAmy Rutledge
Customer Service Representative Team Lead at Global PaymentsCustomer Service Representative Team Lead at Global Payments