Kyle Atkinson
Goldsboro,NC
Summary
Focused Sales Manager committed to motivating others and offering extensive knowledge to our customers and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships with new and established customers.
Overview
18
18
years of professional experience
Work History
Parts Manager
Deacon Jones Auto Group
Goldsboro, NC
06.2023 - Current
- Streamlined inventory management processes to enhance parts availability and reduce lead times.
- Developed vendor relationships to negotiate favorable terms and ensure timely delivery of parts.
- Led cross-departmental initiatives to optimize workflow and increase productivity within the service department.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
Sales Manager
Staples
Goldsboro, NC
02.2020 - Current
- Assisting team members to achieve company/regional goals by being a role model with proper behaviors that show a sense of ownership, teamwork and commitment.
- Ensure key roles are filled with the right talent and setting performance expectations while creating a culture of selling while creating professional relationships with our customers.
- Maintaining accountability for selling performance, addressing poor performances through one-on-one coaching sessions with associates
- Create and maintain PC and Printer bundle sheets for Region 4 to build a selling tool to help emphasize the value of our services.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Help maintain stock levels and merchandising to drive sales and profit
Tech Sales Associate
Staples
Goldsboro, NC
01.2019 - 02.2020
- Lead the tech department in overall ESP and Tech Service sales for 2019 with over $100k in combined sales.
- Built and maintained strong relationships with customers through tech services by offering services that met their needs, followed up with customers when they were due for renewals.
- Drove sales through proper selling behaviors and engagement.
- Maintained a high level of customer service by ensuring every customer was engaged and assisted in a timely matter
Lead Security Analyst
G4S, IBM & MetLife
Raleigh, NC
06.2013 - 11.2018
- Propose, create and modify new procedures and tools allowing a simplified and more fluid working environment ensuring the client’s needs are fulfilled.
- Managed and trained members of security staff for operational, facility and regional support.
- Performed all duties in accordance with client policies, procedures to include state and federal regulations.
- Supervised 3 people per shift to minimize alarm response times and system downtime.
- Monitored video surveillance feed and system alerts for suspicious activity.
Guest Service Representative
Days Inn
Goldsboro, NC
03.2011 - 10.2012
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Used proprietary systems for reservations and billing.
- Ensured full financial accountability during the nightly audit.
- Designed multiple logs and reports to streamline processes for billing and auditing.
Customer Assistant
AT&T
Goldsboro, NC
06.2008 - 12.2010
- Weekend team lead / supervised over 50 agents.
- Earned numerous customer service commendations for maintain a high level of daily call stats.
- Troubleshot residential and business customers DSL and networking issues.
- Developed a special project for service tech dispatches; compiled data to determine costs of dispatching techs and ensuring call center agents were following proper procedures.
- Documented customer concerns and inquiry resolutions in internal computer system.
- Researched and resolved account and service problems with friendly, knowledgeable support.
Education
Diploma -
Eastern Wayne High School
Goldsboro06.2007
Skills
- Microsoft Office
- Microsoft Windows
- MacOS and iOS
- Android OS
- Networking / LAN
- PC Repair / Building
- Customer Service
- Detail Oriented
- High level of Ownership
- Accountability
Timeline
Parts Manager
Deacon Jones Auto Group
06.2023 - Current
Sales Manager
Staples
02.2020 - Current
Tech Sales Associate
Staples
01.2019 - 02.2020
Lead Security Analyst
G4S, IBM & MetLife
06.2013 - 11.2018
Guest Service Representative
Days Inn
03.2011 - 10.2012
Customer Assistant
AT&T
06.2008 - 12.2010
Diploma -
Eastern Wayne High School