Kyle Dailey

Assistant General Manager

Inspire Brands - Buffalo Wild Wings

04.2006 - Current

Handled cash accurately and prepared deposits.
Motivated, trained, and disciplined employees to maximize performance.
Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
Increased customer satisfaction by addressing and resolving concerns in a timely manner.
Resolved problems promptly to elevate customer approval.
Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
Analyzed customer feedback data to identify areas of improvement and develop solutions.
Managed team schedule with eye for coverage needs and individual strengths.
Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
Enforced quality assurance protocols to deliver ideal customer experiences.
Mentored and motivated team members to achieve challenging business goals.
Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Established strong relationships with local vendors to secure high-quality products at competitive prices for our customers'' enjoyment.
Developed and implemented policies and procedures to improve customer service and satisfaction.
Implemented staff training programs that improved service quality and increased customer loyalty.
Managed budget implementations, employee evaluations, and contract details.
Collaborated with other department managers on cross-functional projects, fostering a cooperative atmosphere that drove overall organizational success.
Analyzed sales data to identify trends and opportunities for menu expansion or modification based on customer preferences.
Maintained detailed records of all transactions, ensuring accuracy in accounting reports required for tax purposes or audits.
Participated in community outreach events, strengthening ties with local organizations while enhancing brand visibility.
Facilitated team meetings to discuss targets and strategies, fostering collaborative work environment.
Developed and enforced health and safety protocols, significantly reducing workplace accidents.
Improved operational workflows, resulting in smoother running of establishment.
Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
Upgraded technology systems, enhancing overall business efficiency and customer interaction.
Analyzed sales data to identify and capitalize on trends, driving revenue growth.
Negotiated with suppliers to secure cost-effective contracts, improving profit margins.
Led team to achieve record-high customer satisfaction scores through dedicated service and attention to detail.
Resolved customer complaints with professionalism, restoring trust and loyalty.
Implemented cost-saving measures without compromising on quality, boosting bottom line.
Trained new staff members, equipping them with skills needed for success in their roles.
Initiated local marketing campaign, increasing foot traffic and sales.
Implemented customer feedback system, leading to improved service offerings.
Conducted regular competitor analysis to stay ahead in market trends and offerings.
Boosted team morale and productivity by implementing regular feedback sessions and recognition programs.
Enhanced operational efficiency by streamlining inventory management processes.
Managed inventory levels to prevent overstocking or stockouts, ensuring availability of popular items.
Coordinated with multiple departments to ensure seamless operations, leading to enhanced customer experience.
Managed scheduling and payroll, optimizing labor costs while maintaining staff satisfaction.
Developed partnerships with local businesses, expanding brand's presence and community involvement.
Assisted in recruiting, hiring and training of team members.
Trained and guided team members to maintain high productivity and performance metrics.
Interacted well with customers to build connections and nurture relationships.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Reported issues to higher management with great detail.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Managed purchasing, sales, marketing and customer account operations efficiently.
Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Implemented business strategies, increasing revenue, and effectively targeting new markets.
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Supervised creation of exciting merchandise displays to catch attention of store customers.
Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Implemented innovative programs to increase employee loyalty and reduce turnover.
Reduced operational risks while organizing data to forecast performance trends.
Raised property accuracy and accountability by creating new automated tracking method.
Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.

Summary

Overview

Work History

Assistant General Manager

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Assistant General Manager

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