Kyle Darnell
Baldwyn,MS
Summary
Seasoned Ops Manager with experience in overseeing daily operations, optimizing processes and fostering team collaboration. Strengths include strategic planning, staff development and problem-solving knowledge. Have instituted operational improvements that enhanced productivity and drove revenue growth in previous roles.
Overview
3
3
years of post-secondary education
9
9
years of professional experience
Work History
Ops Manager
Amazon Delivery DSP
Huntley, IL
07.2023 - Current
- Managed daily operations including scheduling, resource allocation, inventory management, and customer relations.
- Managed daily operations of delivery fleet and personnel scheduling.
- Oversaw compliance with safety protocols and maintained operational standards.
- Monitored compliance with local laws and regulations related to health, safety, and environmental protection.
- Communicated with drivers to resolve issues and ensure timely deliveries.
- Analyzed performance data to identify trends and areas for improvement.
- Planned delivery routing, team workflows, and promotional initiatives.
Assistant Grocery Manager
Jewel Osco
New Lenox, Illinois
05.2017 - 07.2022
- Oversaw inventory management and stock replenishment processes.
- Monitored stock levels and ordered inventory as needed.
- Conducted regular inventory audits to ensure accuracy of stock counts.
- Assisted in managing daily store operations and staff schedules.
- Trained new employees on store policies and customer service standards.
- Supervised cashiers during peak business hours.
- Distributed daily tasks to appropriate employees and checked to complete duties within expected time frames.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Coordinated product displays to enhance customer shopping experience.
- Monitored sales trends to optimize product placement and promotions.
- Collaborated with vendors to ensure timely delivery of products.
- Resolved customer inquiries and complaints with effective communication skills.
- Resolved customer complaints in a timely manner.
- Assessed grocery store for cleanliness and checked proper stocking of shelves, refrigerated section and freezers.
- Coordinated with other departments to ensure smooth workflow.
- Lead by example and took responsibility for all actions drive culture of performance excellence.
Education
Bachelor of Science - Business Administration
DeVry University
Tinley Park, IL 08.2018 - 06.2021
Skills
- Fleet management
- Operations analysis
- Inventory management
- Delivery routing
- Compliance oversight
- Performance monitoring
- Vendor coordination
- Business analysis
- Scheduling management
- Forecasting
- Cost reduction
- Troubleshooting
- Software knowledge
- Time management
- Staff training
- Team leadership
- Workforce planning
- Employee engagement
- Staff development
- Effective communication
- Problem solving
- High-pressure environments
- Troubleshooting
- Workforce planning
- Inventory control
- High-pressure environments
Timeline
Ops Manager
Amazon Delivery DSP
07.2023 - Current
Bachelor of Science - Business Administration
DeVry University
08.2018 - 06.2021
Assistant Grocery Manager
Jewel Osco
05.2017 - 07.2022