Kyle DeBaene

• Expanded our customer database by 15%, adding over 50 qualified leads into Salesforce CRM. Prioritized prospects based on budget, industry, and timeline insights.
• Exceeded an 80% monthly client retention rate by updating and organizing over 200 points of contact by opportunity and industry within our CRM, resulting in prioritized outreach.
• Conducted five weekly client consultations driven by targeted business development calls, leveraging insights from the Dodge Data network and our 2024 Talent-Trends digital tool.
• Collaborated with the recruiting team in daily meetings to align on deliverables, timelines, and market trends. This ensured our candidate pool met current and upcoming client staffing needs.
• Added $50,000 in revenue to the Chicago team's forecast in Q2. Through winning repeat business and prospecting, I negotiated fees and closed split deals on our team.

VEC Program

• Successfully partnered with Verizon to spearhead their new 5G Home sales program through regional collaborations, grew program marketshare by over 100% winning five additional regions in 2023.
• Connected Verizon's 5G Home program to over 5,000 eligible multi-unit properties through a tailored digital and event marketing campaign.
• Implemented a digital referral-rewards catalog that was adopted by more than 90% of property managers enrolled in the program by partnering with the internal creative team.
• Utilized our in-house database, via Citrix engine, to qualify multi-unit properties by insights such as capacity score, tenant turnover rate, and total living units. This allowed for each region to maintain a DRR above 2.0 and exceed a Plus rating of 50%.
• Created and wrote all onboarding and training materials for program new hires as I developed an expertise within our utilized Okta dashboard.
• Served as the hiring manager for staffing in each region, conducted 1st and 2nd round interviews, added over 10 field agents to the 5G program nationwide while maintaining a 75% headcount.
• Successfully doubled our program budget to $500,000 through proper allocation to creative needs, on-site networking events, headcount salaries, and travel expenses for each region.
• Participated in bi-weekly client facing calls with Verizon leadership to discuss program KPIs, track record, key insights, systems training, and budget allocation.
• Trained all internal and program new hires on the curriculum and operating systems of the program. We successfully built out an internal server and drove results for the 5G program in 9 cities nationwide

Experiential Programs

• Developed strong relationships with clients through regular communication and excellent customer service.
• Anticipated clients' needs by staying in touch on regular basis.
• Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.
• Built client relationships by acting as liaison between customer service and sales teams.
• Analyzed and reported on customer activity, business trends and areas of concern.
• Met with average of [Number] clients per week consistently, resulting in [Number]% client retention rate.
• Conducted regular account reviews to assess client satisfaction levels, making necessary adjustments to maintain strong relationships.
• Boosted client satisfaction by managing accounts effectively and addressing concerns promptly.
• Coordinated with finance teams to ensure accurate billing processes for all managed accounts, reducing errors and improving cash flow.
• Utilized CRM systems effectively to track account activities, streamlining workflows and enhancing organization within the team.
• Served as a trusted advisor for clients, offering guidance on industry best practices and relevant product solutions.