Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kyle Dillon

Manchester,CT

Summary

  • Ambitious and focused Computer Information Systems major with unblemished computer abilities, customer service oriented and a self-starter striving for a challenging position. Looking to build my career with a strong and growing IT department to utilize my computer knowledge and to serve my organization the best possible way.
  • Dedicated, motivated and highly reliable young professional. Excellent communication skills with the ability to translate complex technical information to those with less technical knowledge.
  • Experience with server administration, active directory management, risk and compliance management, and hardware setup
  • Critical thinking skills.

Experienced IT Analyst with background in designing, implementing and monitoring effective IT systems. Strong skills in problem-solving, analytics, and team collaboration are highlighted. Notable impact includes streamlining processes and enhancing system performance for previous employers. Relying on depth of knowledge about IT infrastructure and excellent communication skills to drive business efficiency and productivity.

Overview

10
10
years of professional experience

Work History

IT Analyst

360 Federal Credit Union
01.2021 - 01.2025
  • Managed and assisted users through the use of Active Directory and Group Policy
  • Created, updated, and maintained hosts and servers for all users utilizing Vmware and Hyper-V
  • Project lead for the company’s IT department during the core database conversion
  • Managed all workstations and equipment at all branch locations
  • Responsible for maintaining a secure work environment through the use of anti-virus and risk assessment software such as Trend Micro, Sentinel One, Alienvault, and Qualys
  • Maintained the Cisco phone network for all users including experience with Webex and Jabber chat software

Assistant Manager/Customer Service

Big Lots
01.2018 - 01.2021
  • Mentor and cultivate new hires; train on systems
  • Facilitate manager with projects around store
  • Deliver high monthly volumes of customer sign-ups
  • Go-to for manager back-up
  • Achieved Employee of the Month
  • Assist and support customers on purchases, returns and concerns

Customer Service/Cashier/Service, Solutions Area

Staples
01.2015 - 01.2017
  • Partnered with management for large stock delivery and inventory
  • Mentor new hires and train on software
  • Assist with customer issues

Education

A.S. - Computer Information Systems

Tunxis Community College
01.2021

Certification - Network Administration

Tunxis Community College
01.2020

Skills

  • Active Directory and Group Policy management
  • Virtualization technologies
  • Database administration
  • Network security
  • Workstation management
  • IT service management
  • Technical troubleshooting

Timeline

IT Analyst

360 Federal Credit Union
01.2021 - 01.2025

Assistant Manager/Customer Service

Big Lots
01.2018 - 01.2021

Customer Service/Cashier/Service, Solutions Area

Staples
01.2015 - 01.2017

A.S. - Computer Information Systems

Tunxis Community College

Certification - Network Administration

Tunxis Community College