Kyle Dittemore
New York,NY
Summary
Since 1999, I have been working and growing in the service industry, beginning with my first real job at Target. I started working in restaurants in 2006 as a server at Famous Daves BBQ and have stayed in restaurants ever since. Restaurants have always presented such a positive opportunity for me to change, grow and adapt as a person. Working at the Alamo basically solidified the belief that I need a fast paced and high pressure environment for me to thrive and grow as a person. For that, I am eternally grateful to the Alamo as a company and for all of the amazing people I have worked with and for.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Supervisor
Alamo Drafthouse
Brooklyn, NY
11.2016 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Have become proficient in Vista and Aloha FOH and BOH operations.
Shift Lead/Server Trainer
Alamo Drafthouse
Brooklyn, NY
10.2016 - Current
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Observed participants and provided corrective measures for skill improvement.
- Discussed proper procedures for requesting identification and provided practice opportunities to trainees.
- Presented training material with varied instructional methods to maintain attention of participants.
- Became proficient in Aloha FOH comps.
- Strengthened already outstanding customer service skills while working in a high pressure environment.
Server
Adobo Grill
Chicago , IL
03.2009 - 08.2016
- Cultivated warm relationships with regular customers.
- Worked with Aloha POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Learned how to thrive in extremely high pressure enviroments.
- Became familiar with working private corporate events.
Education
English
Wichita State University
Wichita, KSHigh School Diploma -
Kapaun Mount Carmel Catholic High School
Wichita05.2002
Skills
- Technical Proficiency w Google Docs, Vista and Aloha
- Outstanding Customer Service Skills
- Thriving Under High Pressure Situations
- Exceptional Managerial Skills
- Safe Work Methods
Accomplishments
- Supervised team of 100+ staff members Alamo Drafthouse.
- Shift Lead Alamo Drafthouse.
- Proficient bartending skills.
- Proficient in Aloha POS, Aloha and VIsta BOH Ops.
Certification
- Plant Based Certification Cornell University 2021
Timeline
Supervisor
Alamo Drafthouse
11.2016 - Current
Shift Lead/Server Trainer
Alamo Drafthouse
10.2016 - Current
Server
Adobo Grill
03.2009 - 08.2016
English
Wichita State University
High School Diploma -
Kapaun Mount Carmel Catholic High School
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