Summary
Overview
Work History
Education
Skills
Accomplishments
Salesforce Project Team
Timeline
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Kyle Dorner

De Pere,WI

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the leadership industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

8
8
years of professional experience

Work History

Customer Care Team Lead

Vans
04.2021 - Current
  • Developed and implemented new processes and procedures to streamline operations.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.

Shift Lead

Dunkin Donuts
02.2016 - 08.2019
  • Trained new employees and delegated daily tasks and responsibilities.
  • Enforced company policies and regulations with employees.
  • Helped store management meet standards of service and quality in daily operations.

Shift Lead

Get Air Trampoline Park
05.2017 - 09.2018
  • Trained new recreation attendants on safety procedures and customer service tactics.
  • Maintained safe working environment by observing safety procedures, policies and regulations.
  • Completed store opening and closing procedures and balanced tills

Education

High School Diploma -

West De Pere High School
De Pere, WI
06.2018

Some College (No Degree) - IT - Web Design And Development

Fox Valley Technical College
Appleton, WI

Skills

  • Project Support
  • Teamwork and Collaboration
  • Attention to Detail
  • Strategic Vision
  • Technical Proficiency
  • Volunteer Tasking
  • Training and Development
  • Flexible and Adaptable
  • Decision-Making
  • Smartsheet
  • MS Office

Accomplishments

  • Mentee in the Emerging Leaders Leadership Program
  • Go-to resource for testing and providing feedback to pilot programs
  • Created Process and Training Documents
  • Proposed and implemented materials, processes, and documents to improve agent efficiency
  • Go-to resource for testing and providing feedback to pilot programs


    • Recent Projects

  • Salesforce
  • Team Room
  • KB Update

Salesforce Project Team

  • Created training materials
  • Assisted with change management
  • Assisted training for staff members
  • Preformed UAT testing
  • Attended high-level meetings as a key stakeholder for the project on behalf of customer care

Timeline

Customer Care Team Lead

Vans
04.2021 - Current

Shift Lead

Get Air Trampoline Park
05.2017 - 09.2018

Shift Lead

Dunkin Donuts
02.2016 - 08.2019

High School Diploma -

West De Pere High School

Some College (No Degree) - IT - Web Design And Development

Fox Valley Technical College

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Kyle Dorner