Kyle dubois
Anderson,IN
Summary
Quality Assurance Technician with extensive experience in the Service Technician Industry. I have a multitude of skills varying in different industries and applications. I have led teams in the growth and development of processes and procedures to ensure the future success of multiple companies. I have years of management experience being tasked with crew development as well as the training of new employees in various industries.
Overview
10
10
years of professional experience
Work History
Quality Assurance Specialist
Bitcoin Depot
Anderson, IN
04.2021 - 02.2026
- Plan, perform, and oversee routine inspections and testing of products to ensure standards are met for our Bitcoin Teller Machines
- Executed physical installation of BTMs at designated and qualified locations.
- Oversaw placement of related signage and marketing materials to support brand promotion at site.
- Managed comprehensive maintenance of BTMs, including service checks and supply replenishment, to maintain optimal functionality.
- Oversaw the enhancement of components and wiring systems. Managed the transition of PC systems to updated software and operating systems.
- Conducted installation of enhanced security systems to fortify machine integrity and promote future reliability.
- Conducted extensive travel nationwide, ensuring optimal growth and operational maintenance of kiosks in various market settings.
Lead Field Service Engineer
Nautilus Hyosung of America, Inc.
West Palm Beach, FL
03.2016 - 03.2021
- Directed team efforts to ensure timely completion of service calls and fulfillment of unique customer requests.
- Elevated service call handling protocols to minimize overall service call volume.
- Executed installation, troubleshooting, repair, and programming of ATMs on a daily basis.
- Handled and secured large sums of money daily
- Responsible for collecting and returning large sums of money to armored truck services facilities
- Executed inventory logistics strategies to enhance supply chain efficiency in Southeast United States.
- Maintained precise inventory records to support operational efficiency in Southeast United States.
- Coordinated efforts of storage locker team leaders in various locations to maintain and verify local inventory levels.
- Utilized inventory database to efficiently guide colleagues in identifying and locating required parts.
- Facilitated seamless transfer of parts between technical teams and various regions.
Education
History
Purdue University
West Lafayette, INAcedemic Honors Diploma -
R Nelson Snider High School
Fort Wayne, IN06-2006
Skills
- Lead field service activities
- Skilled in the use of both hand and power tools
- Crew training and development
- Inventory specialist
- Troubleshooting and problem solving
- Skilled in installing, repairing and rebuilding ATMs and kiosks
- Customer service expert
- Management experience
- Quality control specialist
Timeline
Quality Assurance Specialist
Bitcoin Depot
04.2021 - 02.2026
Lead Field Service Engineer
Nautilus Hyosung of America, Inc.
03.2016 - 03.2021
History
Purdue University
Acedemic Honors Diploma -
R Nelson Snider High School