Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kyle Ebner

Minneapolis,MN

Summary

Personable, hard working catering professional skilled in managing large and small-scale events, with the ability to Independently monitor catering functions and utilize tools and systems effectively. I possess a true commitment to providing guests with a unique and personalized catering experience. and am eager to leverage 20 years of demonstrated success in delivering first-rate catering services as well as proven client relationship building, ,venue coordination and event managements skills to exceed the expectations of our Target guests

Overview

25
25
years of professional experience
1
1
Certification

Work History

Senior Catering Coordinator

Bon App;etit
03.2023 - Current
  • Provided training and leadership for a team of catering professionals in a corporate setting.
  • Successfully passed the Leadership Certification Training program for Bon Appetit, which provided me the skills to effectively establish performance metrics and conducted regular employee evaluations to identify areas for improvement and continuous growth.
  • Acted as senior captain/coordinator for all special and executive level catered events , including sole responsibility for the successful delivery of catering services for the Board of Directors meeting each quarter
  • Facilitated setup, execution and tear down/reset services for events at Target's meeting and event center, Target Plaza Commons
  • Resolved client concerns promptly through active listening skills and creative problem-solving techniques, ensuring continued satisfaction throughout the event process.
  • Implemented process improvement to optimize procedures for higher efficiency and help the catering department to evolve and grow.
  • Assisted in the development of new marketing campaigns that were designed to raise brand awareness and increase client traffic

Catering Captain

Bon Appetit
01.2018 - 02.2023
  • Responsible for executing the day to day catering deliverable's in a corporate office environment
  • Monitor and maintain the quality of the food and service provided to ensure client satisfaction
  • Coordinate and clarify communications between the guest, catering staff, food production teams and cafe management
  • Provide feedback to management team on employee performance, progress and areas of needed improvement.
  • Established a strong rapport with fellow employees across all departments – fostering a collaborative work environment that promoted teamwork and supported collective goals.

Catering Attendant

Bon Appétit
12.2006 - 12.2017
  • Provide catering services in a fast paced, dynamic work environment
  • Work with multiple client contacts every day to ensure satisfaction with each order
  • Responsible for food presentation, food quality assurance, on time food delivery and overall client satisfaction
  • Communicate effectively and professionally with all kitchen staff , members of management team, building services personnel and guest contacts to maintain prescribed service levels and provide a satisfactory event outcome.
  • Anticipated potential challenges during events through proactive planning strategies, resulting in fewer disruptions or last-minute changes.
  • Coordinated seamless transportation of equipment between venues, minimizing delays in event setup or breakdown.

Human Capital Consultant

DELOITTE & TOUCHE, LLP's
08.1999 - 07.2003
  • Specialized in retirement plan consulting which encompassed consulting services to both plan participants and plan sponsors
  • Worked onsite at client locations to deliver employee training sessions covering enrollment processes, plan features and basic investment fundamentals
  • Oversaw all aspects of the RFP (Request for Proposal) process for clients seeking to upgrade plan features or replace current service providers
  • Managed a team of six retirement plan professionals
  • Provided talent recruitment, staff development , daily training and yearly performance evaluations.

Education

Bachelor of Science - Business Administration And Management

University of Minnesota At Mankato
Mankato, MN
05.1993

Bachelor of Science - Speech Communication

University of Minnesota At Mankato
Mankato, MN
05.1993

Skills

  • Customer Service
  • Client Relationship Maintenance
  • Quality Assurance
  • Event Planning
  • Event Logistics
  • Event Venue Facilitation
  • Client Rapport Building
  • Problem-Solving
  • Team Leadership
  • Employee Supervision
  • Coaching and Mentoring
  • Conflict Resolution
  • Inventory Management
  • Event Coordination
  • Liquor Law Compliance
  • ServSafe Food Manager

Certification

Food Handler Certification

Timeline

Senior Catering Coordinator

Bon App;etit
03.2023 - Current

Catering Captain

Bon Appetit
01.2018 - 02.2023

Catering Attendant

Bon Appétit
12.2006 - 12.2017

Human Capital Consultant

DELOITTE & TOUCHE, LLP's
08.1999 - 07.2003

Bachelor of Science - Business Administration And Management

University of Minnesota At Mankato

Bachelor of Science - Speech Communication

University of Minnesota At Mankato

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Kyle Ebner