Kyle Ebner
Minneapolis,MN
Summary
Experienced Catering Coordinator adept at orchestrating both large and intimate events to surpass client expectations. Skilled in independently overseeing catering operations and effectively utilizing tools and systems. Demonstrates unwavering dedication to exceptional customer service and food quality, ensuring unforgettable client experiences. Eager to leverage 18 plus years of proven success in client relationship management, venue coordination, and event execution. Proficient in menu planning and accommodating dietary restrictions to enhance guest satisfaction and foster client loyalty. Committed to delivering delectable cuisine, engaging service, and vibrant atmospheres for every event.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Senior Catering Coordinator
Bon Appetit @ Target Corporation
06.2020 - 10.2024
- Reduced staff turnover rates by 30% through effective management of interviewing, hiring top-tier talent, and conducting detailed onboarding.
- Developed comprehensive training manuals addressing fine dining service, buffet setup and teardown, beverage cart operations, and food safety awareness.
- Completed the Leadership Certification Training program for Bon Appétit, gaining skills to establish performance metrics.
- Managed on-call team of 6 to 10 part-time caterers for client's private venue at Target Plaza Commons.
- Directed event logistics for diverse guest counts, relaying client specifications to relevant departments, specifically, the Catering, Food Production, Audio/Visual, Building Operations and Senior Management Teams
- Oversaw inventory operations and documented maintenance reheats for catering equipment worth over two million dollars.
- Oversaw service, storage and inventory control of all alcoholic beverages at Target Plaza Commons.
- Obtained SERV Safe Alcohol Training Course Certificate.
Catering Captain
Bon Appetit @ Target Corporation
01.2015 - 05.2021
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques, and communication skills to promote positive experiences.
- Orchestrated delivery operations and tackled complex logistical demands to ensure seamless service for approximately 15,000 guests at four separate corporate office sites, each with multiple venues
- Coordinated and clarified communications between the guest, catering staff, food production teams, and cafe management.
- Provided feedback to the management team on employee performance, progress, and areas of needed improvement. Participated fully in the annual employee review process
Catering Attendant
Bon Appetit @ Target Corporation
12.2006 - 12.2015
- Responsible for food presentation, food quality assurance, on-time food delivery, and overall client satisfaction in a corporate setting of 15,000 employees
- Communicated effectively and professionally with all kitchen staff, building operations, catering staff, and management team members to maintain prescribed service levels and provide satisfactory event outcomes.
- Utilized a proactive approach to communicate with clients, vendors, catering staff, and management teams to identify problems, correct them prior to event execution, and keep all vested parties up to date on key issues and timelines
Human Capital Consultant
DELOITTE & TOUCHE, LLP's
08.1999 - 07.2003
- Aided plan participants and sponsors with focused advice on retirement consultancy.
- Worked onsite at client locations to deliver employee training sessions covering enrollment processes, plan features, and basic investment fundamentals.
- Directed RFP processes to identify optimal plan features and service providers.
- Managed a team of six retirement plan professionals.
- Provided talent recruitment, staff development, daily training, and yearly performance evaluation.
Education
Bachelor of Science - Organizational Communication
University of Minnesota At Mankato
Mankato, MNBachelor of Science - Business Administration
University of Minnesota At Mankato
Mankato, MNSkills
- Catering Operations Coordination
- Event planning
- Leadership
- Client relationship management
- Time management
- Catering marketing
- Personnel supervision
- Venue management relations
Certification
- ServSafe Food Handler Certification, 06/25
- ServSafe Alcohol Handler Certification
Timeline
Senior Catering Coordinator
Bon Appetit @ Target Corporation
06.2020 - 10.2024
Catering Captain
Bon Appetit @ Target Corporation
01.2015 - 05.2021
Catering Attendant
Bon Appetit @ Target Corporation
12.2006 - 12.2015
Human Capital Consultant
DELOITTE & TOUCHE, LLP's
08.1999 - 07.2003
Bachelor of Science - Business Administration
University of Minnesota At Mankato
Bachelor of Science - Organizational Communication
University of Minnesota At Mankato
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