Kyle Edwards
Summary
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
8
8
years of professional experience
Work History
Sales Advisor
Charter Communications, Spectrum
08.2019 - 08.2023
- Trained team members in successful strategies to meet operational and sales targets.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products..
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Managed inventory control, cash control, and store opening and closing procedures.
- Planned optimal workflow through successful scheduling and task delegation
Clinical Liaison
Westminster Commons
04.2017 - 08.2018
- Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
- Collected and analyzed data to identify trends and opportunities for improvement.
Store Manager
T-Mobile
06.2015 - 04.2017
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Developed and implemented successful staff incentive programs to motivate employees.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
Bachelor of Arts - Interdisciplinary Studies
Benedict College
Columbia, SC05.2015
Skills
- Service Coordination
- Strategic Marketing
- Critical Thinking
- Microsoft Office
- Contract Negotiation Expertise
- Cross-Functional Communication
- Contract Development
- Client Interfacing
- Operational Standards
- Team Collaboration
Timeline
Sales Advisor
Charter Communications, Spectrum
08.2019 - 08.2023
Clinical Liaison
Westminster Commons
04.2017 - 08.2018
Store Manager
T-Mobile
06.2015 - 04.2017
Bachelor of Arts - Interdisciplinary Studies
Benedict College
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