Kyle Erickson
Allen,TX
Summary
Dedicated and engaging professional with over 10 years of diverse experience in sales, customer service, and hospitality. Proven track record of building strong relationships, delivering exceptional service, and achieving sales targets. Strong communicator with a passion for continuous improvement and growth.
Overview
7
7
years of professional experience
Work History
Senior Customer Service Representative
IronRidge
01.2023 - 05.2024
- Managed nationwide customer base, demonstrating accountability and ownership for exceeding expectations.
- Analyzed data to identify trends and root causes of issues, contributing to proactive problem-solving measures.
- Collaborated cross-functionally with fulfillment and sales teams to address customer concerns and improve service delivery.
- Strengthened customer relations by implementing innovative communication methods, resulting in efficient resolution of any and all product discrepancies.
Bartender
Lazy Dog Restaurant & Bar
08.2022 - Current
- Leveraged exceptional interpersonal and communication skills to engage with diverse clientele, build rapport, and drive sales through suggestive selling techniques.
- Demonstrated a deep understanding of product offerings, including specialty cocktails, spirits, and wine selections, to provide personalized recommendations and enhance the customer experience.
- Implemented strategic upselling tactics to increase average check size and maximize revenue, resulting in consistent achievement of sales targets.
- Exhibited resilience and adaptability in handling challenging situations, resolving customer complaints, and maintaining professionalism under pressure.
- Contributed to a positive team environment by supporting colleagues, sharing product knowledge, and fostering a culture of excellence in customer service.
Customer Service Representative
IronRidge
10.2020 - 01.2023
- Maintained customer relations through efficient order management and timely response to inquiries, ensuring high satisfaction levels.
- Demonstrated resilience in handling emergencies and complex issues through effective teamwork and problem-solving.
- Provided exceptional customer service by managing order entry and addressing customer inquiries promptly and professionally.
- Effectively resolved issues through collaboration with cross-functional teams, ensuring customer satisfaction and revenue protection.
Bartender
Gravity Bistro
03.2018 - 08.2018
- Collaborated closely with sommeliers and culinary professionals to curate wine pairings and enhance the overall dining experience for guests.
- Demonstrated extensive product knowledge of fine wines, spirits, and artisanal ingredients, offering expert recommendations and personalized suggestions to discerning clientele.
- Worked in tandem with management to identify opportunities for cross-selling, upselling, and promotional activities, contributing to revenue growth and business success.
Key Holder
Vitamin Shoppe
03.2017 - 03.2018
- Managed retail operations including cash handling, inventory control, and customer engagement, ensuring a positive shopping experience.
- Utilized extensive product knowledge to educate customers, facilitating informed purchasing decisions.
- Played a key role in new product rollouts, conducting product demonstrations and providing detailed information to customers.
- Successfully implemented upselling techniques to increase average transaction value and drive sales revenue.
- Implemented strategies to reduce shrinkage and enhance product visibility, contributing to increased sales and profitability.
Education
Associate of Arts - Administration of Justice
Ohlone College
Fremont, CAAssociate of Arts - Human Development Studies
Ohlone College
Fremont, CASkills
- Leadership
- Teamwork
- Problem-Solving
- Communication
- Time Management
- Self-Reliance
- Responsibility
- Adaptability
- Resilience
- Service Orientation
Accomplishments
- Attaining the rank of Eagle Scout exemplifies my relentless pursuit of challenges and my ability to excel in demanding situations. This accomplishment required unwavering dedication, strategic planning, and effective communication skills to lead and inspire a team towards a common goal. Through the completion of rigorous training, community service projects, and merit badge achievements, I honed my leadership abilities and developed a keen understanding of the importance of teamwork and collaboration. My experience as an Eagle Scout has instilled in me the values of integrity, resilience, and determination, qualities that are invaluable in navigating the complexities of a sales environment. I bring a proven track record of overcoming obstacles, exceeding expectations, and delivering results, making me an asset to any sales team.
Achievement: Eagle Scout
Timeline
Senior Customer Service Representative
IronRidge
01.2023 - 05.2024
Bartender
Lazy Dog Restaurant & Bar
08.2022 - Current
Customer Service Representative
IronRidge
10.2020 - 01.2023
Bartender
Gravity Bistro
03.2018 - 08.2018
Key Holder
Vitamin Shoppe
03.2017 - 03.2018
Associate of Arts - Administration of Justice
Ohlone College
Associate of Arts - Human Development Studies
Ohlone College
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