Kyle Evans
North Richland Hills,TX
Summary
Experienced and dedicated customer service professional with a strong background in the service industry. A reliable team player with a friendly and positive attitude. Demonstrated ability to build rapport with clients. Motivated by the goal of maintaining customer satisfaction and contributing to company success. Specializes in optimizing quality, speed, and processes. Articulate, energetic, and results-oriented. Exemplary passion for developing relationships, cultivating partnerships, and driving business growth.
Overview
9
9
years of professional experience
Work History
Service Advisor
Autonation Chevrolet North
02.2024 - 12.2024
- Maintained high customer satisfaction standards to meet or exceed targets.
- Cross-trained and backed up other customer service managers.
- Exhibited high energy and professionalism when dealing with clients and staff.
Service Advisor
AutoNation CDJR
12.2022 - 01.2024
- Maintained high customer satisfaction standards to meet or exceed targets.
- Sell and meet metrics for controllable sales
Service Drive Manager
Autonation ford of frisco
03.2022 - 12.2022
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained personnel in CSI, controllable sales and enforced participation in exercises focused on developing key skills.
- Established team priorities, maintained schedules and monitored performance.
Service Advisor
Karl Klement Ford
04.2020 - 02.2022
- Maintained high customer satisfaction standards to meet or exceed targets.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Developed and maintained positive relationships with customers to build rapport and trust.
Service Consultant
Experience Five Star Ford of Lewisville
02.2020 - 03.2020
- Made repair recommendations and managed delivery of repairs by setting and managing customer expectations.
- Scheduled service for customers both in person or on phone to facilitate prompt and accurate diagnosis of problems.
- Scheduled and oversaw maintenance, repair and installation activities for fleet accounts.
Service Consultant
Friendly Chevy
10.2019 - 01.2020
- Discussed options with clients and determined appropriate plans.
- Wrote service orders and updated schedules.
- Maintained high customer satisfaction standards to meet or exceed targets.
Service Consultant
Five Star Ford of Lewisville
11.2018 - 09.2019
- I was a service consultant responsible for writing and maintaining customer, warranty, and internal work orders while maintaining the highest level of training and csi ford requires
- Wrote service orders and updated schedules.
Service Consultant
Russell Westbrook Hyundai of Anaheim
01.2017 - 10.2018
- I learned how to go from a representative who piggybacked off others into an assistant manager for a service department in Southern California
DIY Customer Service Representative
Autozone
12.2016 - 01.2017
- Started off as a Front Counter Salesman and improved to become a Commercial Parts Salesman
- Responded to customer requests for products, services, and company information.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Cashier
Sears Holding Company
09.2015 - 12.2015
- This was my first job where I learned fundamental customer service skills that helped me accelerate at Sears
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
Education
High school diploma -
mayfair high school
Lakewood, CA06.2015
Skills
- Auto Service Management
- Business Development
- Vehicle assessment
- Reporting and documentation
- Performance goals
- Client rapport
- Strong work ethic
- Conflict resolution
- Customer service
- After-sales support
- Productivity monitoring
- Culture development
Personal Information
Willing To Relocate: Anywhere
Timeline
Service Advisor
Autonation Chevrolet North
02.2024 - 12.2024
Service Advisor
AutoNation CDJR
12.2022 - 01.2024
Service Drive Manager
Autonation ford of frisco
03.2022 - 12.2022
Service Advisor
Karl Klement Ford
04.2020 - 02.2022
Service Consultant
Experience Five Star Ford of Lewisville
02.2020 - 03.2020
Service Consultant
Friendly Chevy
10.2019 - 01.2020
Service Consultant
Five Star Ford of Lewisville
11.2018 - 09.2019
Service Consultant
Russell Westbrook Hyundai of Anaheim
01.2017 - 10.2018
DIY Customer Service Representative
Autozone
12.2016 - 01.2017
Cashier
Sears Holding Company
09.2015 - 12.2015
High school diploma -
mayfair high school
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