Summary
Overview
Work History
Education
Skills
Timeline
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KYLE FARRIS

Piedmont,US

Summary

Sales consultant skilled in exceeding goals and company expectations by expanding client base and maintaining high standards of customer service. To obtain a role in a company where I can provide a positive business impact, grow professionally, and develop a long-term career presence. Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service. Hardworking employee enthusiastic about learning customer service field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

7
7
years of professional experience

Work History

Service Advisor

Bob Howard Chevrolet
09.2023 - Current
  • Reduced wait times with efficient coordination of service tasks among technicians.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
  • Provided exceptional customer service, resolving complaints diplomatically and efficiently.
  • Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.

Assistant Store Manager

AAA Car Care
09.2021 - 09.2023
  • Recommended and helped customers select car care service based on their needs
  • Ability to offer a variety of options for customers
  • Verified customer information, scheduled service appointments, processed service tickets, increased sales in the department
  • Opened and closed the store, changed oil, assisted technicians as needed.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.

Manager of Tire Sales

Firestone
01.2018 - 09.2021
  • Responsible for implementing business-building and relationship building expectations with customers
  • Consistently met and exceeded department goals for productivity and accuracy levels
  • Helped new employees quickly learn protocols and mentored them to improve performance for team
  • Followed up after every sale to ensure customer satisfaction.
  • Managed inventory effectively to ensure optimal stock levels and minimize backorders or delays.
  • Monitored stock levels and equipment condition, ordering new stock and equipment.

Education

HILLSBOROUGH COMMUNITY COLLEGE

Skills

  • Superior communication
  • Energetic work ethic
  • Flexible scheduling
  • Effective team player
  • Dependable and reliable
  • Calm under pressure
  • Adaptive learner
  • Good ability to manage employees
  • Handling Customer Complaints
  • Team player mentality
  • Strong Work Ethic
  • Customer Service
  • Computer Skills

Timeline

Service Advisor

Bob Howard Chevrolet
09.2023 - Current

Assistant Store Manager

AAA Car Care
09.2021 - 09.2023

Manager of Tire Sales

Firestone
01.2018 - 09.2021

HILLSBOROUGH COMMUNITY COLLEGE
KYLE FARRIS