Kyle Fena
Pewaukee,WI
Summary
Motivated and outgoing sales associate with 9 years of experience. Sales/ customer service jobs include Cashier, Canvasser, Canvassing Manager, Retail Sales Associate & In-home Sales Representative. Skills include public speaking, creative problem solving & thinking quick on the spot. I feel I would be a great fit with your team as a sales loan specialist. I am able to communicate effectively with a team and very keen to develop more professional skills. Eager to do some sort of work with face to face interaction. Authorized to work in the US for any employer Dependable Loan Officer possessing in-depth knowledge of direct and indirect lending products, finance concepts and financial management software. Offering many years of experience evaluating, recommending and authorizing approval of loans. Trustworthy professional with expertise in prospecting, closing, and maintaining client relationships.
Overview
10
10
years of professional experience
Work History
Professional Loan Specialist
OneMain Financial
Wauwatosa, WI
09.2023 - Current
- Delivered high levels of customer service to facilitate smooth processes.
- Recommended loan approvals and denials based on customer loan application reviews.
- Executed loan origination process and ordered credit reports, appraisals and preliminary title reports.
- Analyzed applicants' financial status and credit and property evaluation to determine feasibility of granting loan.
- Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
- Improved loan applications and documentation by informing applicant of additional requirements.
- Helped customers make decisions about loans and lines of credit based on availability, terms and benefits.
- Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
- Approved or denied loan applications and explained reasoning behind decisions.
- Collaborated with company teams to expedite loan approval processes.
- Set up debt payment plans based on client credit, income and assets.
- Developed loan contracts and explained contract terms to clients.
Retail Sales Associate
Bob's Discount Furniture
Greenfield, WI
03.2020 - 08.2022
- Assumed responsibility for directing customers to their requested furniture or mattress options
- Presented clients with a range of solutions for optimum fit
- Achieved Best of Bobs and Million Dollar writer club in 2020-2021
- Wrote over $1,000,000 with an attachment rate of nearly 8%
- Contributed to meeting goals for Best of Bobs, but ultimately chose to leave the company due to management issues.
- Kept informed about new products arriving at the store on a regular basis.
- Offered suggestions for additional items that may be of interest to customers.
- Assisted in training new employees on proper use of equipment and safety protocols.
- Assisted customers with finding the right product for their needs.
- Demonstrated knowledge of store products and services.
Canvasser
Tundraland and Cardinal Homes
Wausau, WI
08.2018 - 10.2018
- Generated and scheduled appointments for free in-home estimates for Home Improvements by personally visiting clients' residences.
- Maintained a track record of generating at least 2 set appointments every day and conducting 3-5 demos each week
- Mapped out daily work areas and communicated updates to office staff.
- Identified target areas for canvassing efforts based on demographic information.
- Performed administrative tasks such as scheduling appointments, filing paperwork, and tracking expenses.
- Participated in training sessions related to effective communication techniques when engaging with constituents.
Canvassing/Canvassing Manager/ In-home Sales Representative
Cardinal Homes, LLC
New Berlin, WI
09.2014 - 07.2018
- Began my employment with a part-time canvassing role
- Promoted to Canvassing manager within 6 months of employment
- Managed daily location mapping and strategically coordinated canvassers to optimize productivity.
- Participated in weekly training sessions and meetings focused on script practice and addressing individual challenges from the previous week
- After demonstrating a strong work ethic and determination, I transitioned into training for in-home sales appointments within 4 months of getting promoted to canvass manager.
- Exhibited quick thinking and excellent objection handling skills while maintaining professionalism and appropriate attire during sales appointments.
- Maintained a closing percentage of at least 35%
- I had to seek new opportunities when the company closed down.
Education
High school or equivalent - Business
New Berlin High School
06.2014
Skills
- Customer Service
- RETAIL SALES
- Cashier
- Sales
- Communications
- Marketing
- Inventory
- Training
- Door-to-Door Experience
- Cash Handling
- Public Speaking
- Restaurant Experience
- Loan Processing
- Construction Loan Financing
- Customer Assistance
- Telephone and email etiquette
- Financial Assessment
- Credit option explanation
- Loan Servicing
- Loan approvals
- Effective Communication
- Credit analysis
- Customer Support
Additionalinformation - Professionalskills
Customer Service Intermediate
Timeline
Professional Loan Specialist
OneMain Financial
09.2023 - Current
Retail Sales Associate
Bob's Discount Furniture
03.2020 - 08.2022
Canvasser
Tundraland and Cardinal Homes
08.2018 - 10.2018
Canvassing/Canvassing Manager/ In-home Sales Representative
Cardinal Homes, LLC
09.2014 - 07.2018
High school or equivalent - Business
New Berlin High School
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