KYLE FENWICK
Summary
Proactive professional with 15 years of experience and a proven knowledge of front and back-of-the-house operations, budget administration, and catering operations. Aiming to leverage my skills to successfully fill the Regional Manager role at your company. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Hardworking individual focused on continuous operational improvement.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Regional Director of Operations
Duffy's Sports Grill
12.2019 - Current
- Region was responsible for $30 Million in sales in 2023
- Oversee 8 units with over 400 employees
- Highest grossing unit $10 million in North Miami
- Lowest grossing unit is $3 million in Deerfield Beach
- Increased operational efficiency by streamlining processes and implementing innovative solutions.
- Reduced expenditures for the region through cost analysis and effective budget management.
- Enhanced employee satisfaction with targeted training programs and professional development opportunities.
- Ensured successful project completion by establishing clear objectives, milestones, and communication channels.
- Oversaw regional growth through strategic planning, market research, and competitive analysis.
- Improved customer satisfaction rates with proactive problem resolution and timely followup.
- Standardized operational procedures across all regional locations to ensure consistency in quality and performance.
GENERAL MANAGER
DUFFYS SPORTS GRILL
04.2017 - 12.2019
General Manager
Duffys Sports Grill
01.2013 - 03.2017
MANAGER
DUFFYS SPORTS GRILL
08.2011 - 12.2013
SERVER/BARTENDER/NEW STORE TRAINER
DUFFYS SPORTS GRILL
08.2009 - 08.2011
SALES REPRESENTATIVE
Reed Eye Solutions
08.2009 - 10.2011
- Resolve customer complaints regarding sales and service
- Oversee regional and local sales managers and their staffs
- Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs
- Determine price schedules and discount rates.
Education
B.S. Business Administration -
FLORIDA STATE UNIVERSITY
Tallahassee, FL08.2009
Skills
- Workforce Planning
- Operational Efficiency
- Data-driven decision-making
- Process Improvement
- Building Sales
- Developing people
Certification
- Operating Profit Award 2015
- General Manager of the Year 2016
References
References available upon request
Timeline
Regional Director of Operations
Duffy's Sports Grill
12.2019 - Current
GENERAL MANAGER
DUFFYS SPORTS GRILL
04.2017 - 12.2019
General Manager
Duffys Sports Grill
01.2013 - 03.2017
MANAGER
DUFFYS SPORTS GRILL
08.2011 - 12.2013
SERVER/BARTENDER/NEW STORE TRAINER
DUFFYS SPORTS GRILL
08.2009 - 08.2011
SALES REPRESENTATIVE
Reed Eye Solutions
08.2009 - 10.2011
B.S. Business Administration -
FLORIDA STATE UNIVERSITY
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