Kyle Ferguson
Corona,CA
Summary
Experienced and reliable professional with a background in warehousing, customer service, and the service industry. Proven ability in team management, consistently achieving outstanding results on a quarterly and yearly basis. Skilled in diagnosing and making necessary repairs due to strong mechanical inclination.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Service Technician
Vortex Industries
01.2020 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
Warehouse Associate
EMSER TILE
11.2021 - 10.2022
- Ship and receive tile and building material in an accurate and timely manner
- Run inventory reports and keep inventory accurate
- Keep warehouse clean and orderly
- Organize incoming trucks by outgoing orders and stage them in proper areas
- Keep track of inventory for ordering of materials
Service Sales Representative
Cintas
02.2020 - 05.2021
- Maintain a high level of customer service on a daily basis
- Conduct on the spot sales and promotions with customers
- Developing and maintaining relationships with all customers
- Servicing any equipment that requires periodic maintenance
- Identifying additional products and/or services that will benefit any customer
- Service each customer to the expectations promised upon signing said customer
- Going above and beyond and developing raving fans to promote growth for the business
Asset Protection Associate
Best Buy
11.2019 - 10.2020
- Greet all customers coming and going
- Keep eye on cameras for suspicious activity
- Help in warehouse when needed
- Tag all items brought in for return, exchange, etc
- Keep up with store logs
- Daily asset standard protection walks
Warehouse Lead
Nor Cal Beverage
10.2016 - 09.2019
- Help with the daily workload for loading/unloading
- Schedule proper coverage for my shift
- Conduct any cycle counts and keep track of inventory when needed
- Assign work to LTO's and make sure they stay on top of their work and adjust if needed
- Fill out and send reports for various customers (Load overviews, daily load reports, etc.)
- Relieve and make sure everyone gets their breaks
- Do monthly Rack Inspections
- Fill out in house reports (Labor Usage, Labor Reporting, etc.)
- Keep up on e-mails with customers and respond in a timely manner
- Coordinate with transportation loads going to our facilities in Sacramento or other locations in So-Cal
- Run daily Pre-Shift meetings to update and communicate daily tasks
- Create MO's for lines when a new item or lot/batch is running
Dispatcher
Nor Cal Beverage
04.2012 - 10.2016
- Check in and organize the bills for the live loads going out each day
- Close any bills for live loads, transfers, inbounds, or drops for the day
- Pre-print the drop loads for the following day and make sure they are ready and pulling the proper product for night shift to load
- Keep an eye on and fix inventory (Edits, put stuff on block for various reasons, cycle counting, movement, etc.) if needed
- Send out daily shift reports and inventory reports
- Enter and record production from product being shuttled from the line
- Answer the phone and deal with customer service, giving directions to drivers, or dealing with dispatchers from outside companies
- Do facility audits, first aid kit checks, and five-minute safety talks for the safety committee
Gate Keeper
Nor Cal Beverage
08.2010 - 04.2012
- Organizes the BOL's on the dock in order of appointment time and whether they were on time or late
- Collects the finished bills off the docks and get them to the dispatchers so they can close them in a timely manner
- Check all doors in warehouses and makes sure there is no problems with them for security purposes
- Collects and organize evacuation slips and put them in the dispatch office in case of an emergency so we can pass them out to appropriate personnel in the event of an evacuation
- Can run and operate the scale during the hours of operation
- Runs the exit checking out trucks and sealing them and double check paperwork and pallet counts
Education
Some College -
Riverside Community College
Riverside, CAHigh school diploma -
La Sierra High School
Riverside, CA06.2007
Skills
- Proficient in Warehouse inventory systems
- Working knowledge in Microsoft Office
- Certified scale operator
- Certified forklift operator
- Safety committee member
- DOT/Smith certified to drive small trucks
- OSHA certified certifier (Single, Double, Sweeper, Scrubber)
- Warehouse Experience
- RF Scanner
- Logistics
- Warehouse management system
- Computer literacy
- Customer service
- Heavy Lifting
Certification
Forklift Certification
Timeline
Warehouse Associate
EMSER TILE
11.2021 - 10.2022
Service Sales Representative
Cintas
02.2020 - 05.2021
Service Technician
Vortex Industries
01.2020 - Current
Asset Protection Associate
Best Buy
11.2019 - 10.2020
Warehouse Lead
Nor Cal Beverage
10.2016 - 09.2019
Dispatcher
Nor Cal Beverage
04.2012 - 10.2016
Gate Keeper
Nor Cal Beverage
08.2010 - 04.2012
Some College -
Riverside Community College
High school diploma -
La Sierra High School
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