Kyle Forney
Davenport
Summary
Dynamic and results-driven professional with extensive experience at American Express in claims investigation and policy interpretation. Proven track record of enhancing customer satisfaction through efficient claim settlements and reducing loss ratios. Strong interpersonal communication and decision-making skills, complemented by a keen ability to analyze claims trends and implement effective solutions.
Overview
17
17
years of professional experience
Work History
Claims Representative Associate
American Express
10.2017 - 03.2025
- Participated in ongoing professional development programs to stay current on industry trends and best practices in claims management.
- Increased efficiency by automating routine tasks using proprietary software systems.
- Collaborated with legal teams to successfully defend against fraudulent claims.
- Reviewed policy documents to determine appropriate coverage levels for each individual case, ensuring fairness in settlement decisions.
- Reduced loss ratios through diligent investigation efforts aimed at identifying potential fraud or misrepresentation cases.
- Enhanced customer satisfaction with prompt and accurate claim settlements.
- Assisted in the development of new policies and procedures for improved claims management.
- Managed complex workers'' compensation cases, liaising with employers, employees, medical professionals, attorneys, and adjusters throughout the process.
Senior Accounts Payable Specialist
Expedia.com
01.2008 - 06.2012
- Enhanced vendor relationships through timely communication and effective resolution of discrepancies in billing statements.
- Collaborated with procurement team to ensure accuracy in purchase orders, contracts, and pricing agreements with vendors.
- Resolved complex payment issues through diligent research, clear communication with stakeholders, and timely escalation when needed.
- Calculated and reported on sales commissions.
- Implemented an electronic document management system for better organization and retrieval of invoices and related documents.
- Checked W-9 forms for completeness and accuracy.
- Trained junior staff members on accounts payable best practices, fostering a cohesive and knowledgeable team environment.
- Organized and maintained filing system for accounts payable documentation, ensuring easy access to relevant information when needed.
Outbound Sales Representative
Capital One
06.2012 - 04.2017
- Exceeded personal sales goals by leveraging persuasive communication skills and product knowledge expertise.
- Increased sales revenue through strategic cold calling and lead generation activities.
- Supported colleagues as needed, contributing positively towards creating a cohesive team culture focused on achieving collective objectives.
- Utilized CRM systems for tracking leads, managing customer information, and prioritizing daily tasks efficiently.
- Improved sales process transparency by creating detailed documentation of sales stages and responsibilities.
- Leveraged strong negotiation skills to close deals beneficial to both company and customer.
- Boosted team morale and productivity by initiating daily team-building exercises.
- Developed comprehensive understanding of product features to better address customer needs.
- Utilized sales techniques to build customer interest and close sales.
- Overcame objections using friendly, persuasive strategies.
Education
Bachelor - Cognitive Science
University of Miami
Miami, FLSkills
- Claims investigation
- Assertiveness
- Policy interpretation
- Insurance claims review
- Time management
- Team collaboration
- Decision-making
- Conflict resolution
- Interpersonal communication
- Documentation review
- Data analysis
- Settlement negotiation
- File management
- Database management
- Documentation research
- Claims trend analysis
Timeline
Claims Representative Associate
American Express
10.2017 - 03.2025
Outbound Sales Representative
Capital One
06.2012 - 04.2017
Senior Accounts Payable Specialist
Expedia.com
01.2008 - 06.2012
Bachelor - Cognitive Science
University of Miami
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