Kyle Francis
North Dartmouth,MA
Summary
Dynamic Warehouse Manager with expertise in inventory management, workflow coordination, and employee safety. Proven track record of optimizing processes to enhance efficiency and accuracy in warehouse operations. Proficient in handling cash, credit and checks. Has a cool and calm demeanor when speaking to customers, helps customers figure out their needs/wants, works really well with others, quick learner and always willing to learn/improve.
Overview
2027
2027
years of professional experience
Work History
Warehouse Manager
Dartmouth Casual Furniture
South Dartmouth, MA
2023 - Current
- Oversaw daily warehouse operations, ensuring efficient workflow and adherence to safety protocols.
- Managed inventory control processes, optimizing storage solutions for enhanced space utilization.
- Implemented process improvements resulting in reduced order fulfillment times and increased accuracy.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Increased warehouse efficiency by implementing new inventory management systems and procedures.
SR. Inspector
Jordan's Furniture
Taunton, MA
2019 - 2023
- Conducted thorough inspections of furniture for quality assurance and compliance with safety standards.
- Trained junior inspectors on inspection protocols and best practices for quality control.
- Developed and implemented inspection checklists to enhance operational efficiency and accuracy.
- Analyzed inspection data to identify trends and recommend process improvements to management.
- Established training modules focused on quality standards, elevating team performance and accountability.
- Oversaw adherence to regulatory requirements during inspections, ensuring compliance across all operations.
- Managed a team of inspectors, ensuring adherence to safety guidelines and regulatory requirements.
- Served as an expert resource for junior inspectors, providing guidance on best practices and technical knowledge.
- Promoted a culture of continuous improvement by actively participating in training sessions and staying current on industry trends and developments.
- Championed quality assurance initiatives, leading to reduced defects and improved customer satisfaction ratings.
Cashier/Stocker
Dollar Tree Stores
Fairhaven
2015 - 2019
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with product inquiries, providing excellent service and support.
- Maintained cleanliness and organization of checkout areas to enhance customer experience.
- Supported inventory management by restocking shelves and monitoring product availability.
- Trained new cashiers on operational procedures and customer service standards.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
Cashier/Manager
Big Value Outlet-bvo
South Dartmouth, MA
2010 - 2015
- Supervised daily operations, ensuring efficient transaction processing and customer service standards.
- Trained new cashiers on register systems and customer engagement techniques.
- Implemented cash handling procedures to minimize discrepancies and enhance security measures.
- Resolved customer complaints swiftly, maintaining high satisfaction and loyalty rates.
- Quickly and accurately counted drawers at start and end of each shift.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Built positive relationships with customers to increase repeat business.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Reduced cash discrepancies by consistently monitoring cash registers and conducting periodic audits.
- Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
- Established strong rapport with customers, fostering loyalty and repeat business through exceptional service.
Education
High School Diploma -
Dartmouth High School
South Dartmouth, MA05-2012
Skills
- Shipping and receiving
- Warehouse operations
- Inventory and stocking
- Inventory management
- Delegating work
- Loading and unloading
- Problem-solving
- Order picking and processing
- Employee safety
- Order fulfillment
- Warehouse layout optimization
- Customer care
- Workflow coordination
- Safety standards
- Warehouse logistics
- Heavy lifting
- Unpacking merchandise
- Quality assurance
- Documentation
- Equipment maintenance
Timeline
Warehouse Manager
Dartmouth Casual Furniture
2023 - Current
SR. Inspector
Jordan's Furniture
2019 - 2023
Cashier/Stocker
Dollar Tree Stores
2015 - 2019
Cashier/Manager
Big Value Outlet-bvo
2010 - 2015
High School Diploma -
Dartmouth High School