Kyle Franklin
Peoria,AZ
Summary
Highly experienced mortgage loan advisor with over a decade of expertise in the financial sector. Proven track record of exceeding sales targets and managing large mortgage pipelines across four states. Exceptional at building relationships and providing top-notch customer service. Strong leadership abilities demonstrated through effective team building and project management.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Mortgage Loan Advisor
Fairway Independent Mortgage
Peoria, AZ
10.2021 - Current
- Expertly managed the entire mortgage process, consistently surpassing sales goals.
- Conduct financial assessments, credit evaluations, and property appraisals to determine loan eligibility and risk.
- Provide exceptional customer service by guiding clients through the mortgage loan process, addressing inquiries, and ensuring a smooth closing experience.
- Cultivated key partnerships with industry professionals, boosting lead generation and referrals.
- Collaborated closely with cross-functional teams to streamline loan approvals and closings.
- Kept current with mortgage regulations and compliance standards.
- Strategized to enhance borrowers' credit profiles for mortgage eligibility
- Maintain pipeline using CRM, Microsoft Excel, and Microsoft Office.
- Conducted networking events to foster connections among real estate partners
- Assessed mortgage loan product eligibility by conducting interviews
- Researched current market conditions and evaluated potential risks associated with loan applications.
- Reviewed credit reports, appraisals, title documents, and other relevant paperwork to ensure accuracy of information.
Licensed Loan Officer
AmeriSave Mortgage
Scottsdale, AZ
12.2020 - 10.2021
- Proactively generated new residential mortgage business and sold mortgage products to meet customer goals.
- Established, developed, and maintained client referral relationships with potential and existing customers, realtors, builders, developers, and others to establish and retain business.
- I was able to communicate effectively with all stakeholders, including the customer, sales associate, builder, processors, and underwriters.
- I was able to demonstrate the highest level of professionalism and customer service towards all customers, while exercising strong problem-solving skills and an interest in finding solutions for all clients.
- Dealt primarily with residential loans and discussed loan products to meet client needs, and advised clients on risks and benefits of each option.
- Collect and analyze clients' financial information to assess eligibility for a home loan.
- Studied current trends and developments in the local real estate market and changes to FHMA, FHLMC, FHA, and VA regulations and guidelines.
- Negotiated price, terms, and conditions with all borrowers.
Account Executive
Cox Business
Glendale, AZ
02.2018 - 12.2020
- Utilized cold-calling, networking, and referrals to drive new business opportunities
- Consulted clients to assess business communication requirements
- Evaluate service viability and provide assessments for new construction projects
- Collaborated with business owners to develop growth strategies
- Collaborated with service delivery to verify business customer installations
- Developed a robust client portfolio from scratch to secure enduring partnerships
- Cultivated relationships with business owners, property managers, and IT vendors.
Licensed Relationship Banker/Manager On Duty
JP Morgan Chase
Glendale, AZ
01.2010 - 01.2018
- Acquired, deepened, and widened client relationships during JP Morgan Chase sales processes
- In addition to the sales process, analyzing a client's personal financial goals and creating a written analysis.
- Contributes to plan development aiding clients in reaching goals.
- Applied analytical insights to align product options with client specifications and financial limitations
- Chosen by Regional Leadership to mentor and manage in the company's innovative program
- Manage primary relationships for Small Business Banking clients
- Managed acquisition and retention of Small Business clients
- Enhanced collaboration within JP Morgan Chase to meet diverse client requirements
- Ranked among the top 15 percent of Relationship Bankers in market performance
- Developed and maintained strong relationships with clients to ensure satisfaction and loyalty.
- Provided exceptional customer service to clients by responding to inquiries and resolving account issues promptly.
- Developed relationships with customers, offering tailored financial solutions to meet their needs.
- Conducted one-on-one meetings with customers to review current accounts and discuss future financial goals.
General Manager/ Talent Acquisition Manager
LA Fitness
Phoenix, AZ
08.2009 - 01.2010
- Oversaw and directed actions involving LA Fitness Sales Team personnel
- Recruited, interviewed, and assessed all company personnel
- Spearheaded creation of evaluation framework to rate team performance
- Prospected and developed leads to ensure team and company met quarterly goals.
- Managed tracking and processing of Vacation, Attendance, and Payroll accounts for sales team associates
- Oversaw total staffing operations ensuring zero issues
- Spearheaded new account development and growth initiatives for customers and employees
- Utilize extensive interpersonal skills to build lasting relationships with clients and prospective clients.
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Education
BSLA -
University of Arizona
Skills
- Relationship Management
- Credit Risk Assessment
- Financial analysis
- Compliance knowledge
- Regulatory compliance understanding
- Effective problem solving
- Exceptional customer service
- Efficient time management
- Relationship Building
- Customer Education and Consulting
- Banking
- Relationship building and management
- Customer Relationships
- Customer engagement and loyalty
- Client acquisition and retention
- Marketing Strategy Development
- New business generation
- Account Management
- Sales Strategy Development
- Service-driven sales
- Risk mitigation and management
- Negotiation and documentation
- Networking and community relations
Certification
- NMLS
- Series 6
- Series 63
- Life/Health Insurance
Timeline
Mortgage Loan Advisor
Fairway Independent Mortgage
10.2021 - Current
Licensed Loan Officer
AmeriSave Mortgage
12.2020 - 10.2021
Account Executive
Cox Business
02.2018 - 12.2020
Licensed Relationship Banker/Manager On Duty
JP Morgan Chase
01.2010 - 01.2018
General Manager/ Talent Acquisition Manager
LA Fitness
08.2009 - 01.2010
- NMLS
- Series 6
- Series 63
- Life/Health Insurance
BSLA -
University of Arizona
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