Kyle Frehner
Henderson,NV
Summary
Event operations professional with proven track record in managing large-scale teams and events, while delivering high-quality results. Known for strong team collaboration and ability to adapt to changing needs while maintaining focus on achieving goals. Skilled in event logistics, vendor management, and client relations, with a reputation for reliability and flexibility. Now seeking to return to the Banquet Beverage department to build and lead a high-performing team, bringing with me a decade of diverse experience in event operations, leadership, and service excellence.
Overview
9
9
years of professional experience
Work History
Event Operations Supervisor
Mandalay Bay Resort & Casino Las Vegas
05.2024 - Current
- Pre-Planning and execution of events utilizing the BEO information provided by the Catering Manager for each specific event, while collaborating with team members from supporting departments.
- Planning staff coverage and maintaining consistency for the guest experience..
- Ensuring department and company standards are met with both staff and equipment.
- Maintaining and promoting a company culture of inclusiveness, support, and community.
Convention Services Manager
Mandalay Bay Resort & Casino Las Vegas
07.2023 - Current
- Work with meeting planners to ensure that our clients' goals and expectations are met during their program.
- Connect lines of communication between supporting departments or vendors with the end-client, while maintaining compliance and direction.
- Support internal departments that all play a crucial role in our clients' success.
- Increase revenue through ancillary and sponsorship goals.
- Promote and participate in our company CSR mission, and recognize those who exceed in delivering a quality experience for our guests.
Assistant Beverage Manager | Meetings & Events
Mandalay Bay Resort & Casino
08.2019 - 07.2023
- My role is to coordinate with catering, convention services, and the rest of our operations departments to ensure that all banquet event orders are thoroughly reviewed, planned, staffed, and executed, while providing the highest level of hospitality.
- Create new beverage offerings to elevate customer experience and supply recipes per client budget and expectations.
- Develop relationships with our buyers, vendors, and distributors to ensure that client requests can be fulfilled.
- Maintaining par levels of product based on future event orders, and making forecast decisions which fall in line with budgeting cost.
- Promote a culture of recognition and inclusion through company initiative by way of Show Stoppers, roundtables, Stars of The SHOW, and workday recognitions.
Assistant Manager | Convention & Banquet Setup
Mandalay Bay Resort & Casino
11.2018 - 08.2019
- Supervise the daily operations for banquet, meeting, and exhibit area (order and maintain supplies, review, and coordinate various banquet/meeting setups) to ensure compliance with banquet event orders, meeting event order reports, safety procedures, company policies and procedures and to ensure a level of optimal service, quality, and hospitality.
- Collaborating with Catering Managers, Convention Service Managers, and clients to review the banquet event order and meeting event order and to review any changes, issues and/or problems to ensure delivery of a quality product.
- Supervise and direct Convention Set-Up associates including assistant managers, supervisors, and convention porters.
- Develop, coach and counsel, resolve problems, provide open communication, recommend, and conduct performance reviews, recommend discipline, as appropriate.
Supervisor | Convention & Banquet Setup
Mandalay Bay Resort & Casino
04.2016 - 11.2018
- Supervise and direct the Convention Set-Up staff on daily operations for banquet, meeting, and exhibit area while ensuring an optimal level of service, quality, and hospitality.
- Conduct staff pre/post shift meetings and fulfill administrative duties
- Collaborating with Catering Managers, Convention Service Managers, and clients to review the banquet event, meeting event order, and to review any change, issues and/or problems to ensure delivery of a quality product.
Education
High School Diploma -
Las Vegas Academy of Performing Arts
Las Vegas, NV06.1999
Skills
- Strong work ethic, with commitment to integrity excellence, and continuous improvement
- Effective in cross-departmental collaboration
- Strong operational skills in event management
- Team leadership and coaching
- Ability to navigate unexpected challenges
- Providing feedback and support
- Office 365, Excel, Word, PowerPoint, Amadeus
- Agilisys & InfoGenesis
- VenueNext Menu Generation and Sales
- SNHD Compliance & Department Standards
- Procurement proficiency
Timeline
Event Operations Supervisor
Mandalay Bay Resort & Casino Las Vegas
05.2024 - Current
Convention Services Manager
Mandalay Bay Resort & Casino Las Vegas
07.2023 - Current
Assistant Beverage Manager | Meetings & Events
Mandalay Bay Resort & Casino
08.2019 - 07.2023
Assistant Manager | Convention & Banquet Setup
Mandalay Bay Resort & Casino
11.2018 - 08.2019
Supervisor | Convention & Banquet Setup
Mandalay Bay Resort & Casino
04.2016 - 11.2018
High School Diploma -
Las Vegas Academy of Performing Arts
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