Persistent leader eager to lead and grow organizations. Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic.
Overview
14
14
years of professional experience
Work History
President
Royal Spa Elite, Inc.
06.2016 - Current
Hired and managed employees to maximize productivity while training staff on best practices and protocols.
Developed and implemented new strategies and policies to establish long-term business objectives and provide strong and sustainable organizational leadership.
Installed new equipment and explained operation and routine maintenance protocols to customers.
Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
Operated forklift in compliance with OSHA guidelines and organizational policies.
Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
Unloaded and stacked materials by raising and lowering lifting devices.
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Helped customers locate products and checked store system for merchandise at other sites.
Prepared merchandise for sales floor by pricing or tagging.
Rotated stock and restocked shelves to maintain product availability and store appearance.
Engaged with customers to effectively build rapport and lasting relationships.
Managed day-to-day business operations.
Managed 25-35 calls daily, as well as 10- 20 customers in store daily.
Installation Team Lead
Energy Harness Corperation
12.2014 - 06.2016
Coached team members in techniques necessary to complete job tasks.
Worked different stations to provide optimal coverage and meet production goals.
Trained new team members by relaying information on company procedures and safety requirements.
Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Managed schedules, accepted time off requests and found coverage for short shifts.
Salesman
Bob Rohrman Kia
06.2014 - 12.2014
Increased sales by offering advice on purchases and promoting additional products.
Promoted and up-sold products and services to meet needs of customers.
Upheld high standards of customer service by promoting and upselling new products and services.
Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Generated new leads through networking and attending industry events.
Promoted and up-sold products and services to meet needs of customers
Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services
Answered telephone and email inquiries from potential customers
Pharmacy Technician
CVS Pharmacy
05.2012 - 12.2014
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Stocked, labeled, and inventoried medication to keep accurate records.
Entered and processed patients' prescriptions into internal system.
Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
Counted, measured and compounded medications following standard procedures.
Pharmacy Technician
Walmart
10.2009 - 04.2012
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Stocked, labeled, and inventoried medication to keep accurate records.
Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies