Summary
Overview
Work History
Education
Skills
Timeline
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Kyle Gardner

Columbus,OH

Summary

Dynamic operations manager with a proven track record at Waffle House, enhancing guest satisfaction through innovative staff training and effective communication. Skilled in budget planning and talent development, I successfully increased revenue by identifying growth opportunities and fostering strong team morale. Committed to excellence in food safety and employee retention.

Overview

11
11
years of professional experience

Work History

Unit Manager

Waffle House
02.2023 - Current
  • Evaluated employee performance regularly for professional growth opportunities, accountability measures, and feedback-driven improvement strategies.
  • Established strong communication channels between front-of-house and back-of-house teams for seamless service delivery.
  • Ensured compliance with health and safety regulations through regular audits, risk assessments, and staff training sessions.
  • Increased revenue by identifying areas for growth, developing promotional strategies, and cultivating relationships with key business partners.
  • Managed daily operations efficiently, overseeing staff scheduling, budgeting, and purchasing decisions to optimize resources.
  • Boosted team morale by organizing regular team-building events and offering recognition for outstanding performance.
  • Improved overall guest satisfaction by implementing new staff training programs and streamlining restaurant operations.

Member Service Representative

Kembe Financial
01.2022 - 02.2024
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Maintained high-quality service by adhering to company policies and standards in all member interactions.
  • Assisted members with account management, including updating personal information and setting up automated payments.
  • Processed account transactions accurately, ensuring proper documentation and timely processing.
  • Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
  • Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.

General Manager

Denny's
11.2018 - 01.2021
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.

Assistant Manager

Wingstop
02.2016 - 11.2018
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Cashier

Wingstop
12.2015 - 02.2016
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Busser

Scrambler Marie's
04.2014 - 12.2015
  • Reset and cleaned tables quickly to prepare for new customers.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Completed side work duties, ensuring that all necessary supplies were stocked for shift success.

Education

High School Diploma -

The Charles School
Columbus Oh
05.2018

Skills

  • Operations management
  • Inventory management
  • Food safety
  • Cost control
  • Hiring decisions
  • Staff scheduling
  • Labor management
  • Talent development
  • Scheduling coordination
  • Employee retention

Timeline

Unit Manager

Waffle House
02.2023 - Current

Member Service Representative

Kembe Financial
01.2022 - 02.2024

General Manager

Denny's
11.2018 - 01.2021

Assistant Manager

Wingstop
02.2016 - 11.2018

Cashier

Wingstop
12.2015 - 02.2016

Busser

Scrambler Marie's
04.2014 - 12.2015

High School Diploma -

The Charles School

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Kyle Gardner