Kyle Geisler

Senior Assistant Manager

Discount Tire

10.2006 - Current

Led a team of sales associates, ensuring efficient task completion and professional development.
Oversaw daily operations, ensuring compliance with company policies and industry regulations while optimizing resources for maximum output.
Mentored apprentice techs to enhance their skills, promoting growth within the company.
Managed on-time delivery of products and services to customers.
Interviewed, hired, and trained sales associates and equipped to comply with company policies and procedures.
Assisted in the adoption of new technologies to improve overall operations and efficiency.
Developed and managed employee schedules, balancing individual requests and requirements with business needs.
Supported senior management by providing data-driven insights to improve the customer experience.
Facilitated seamless employee training programs that resulted in higher retention rates and increased job satisfaction among new hires.
Cultivated a positive work environment by fostering teamwork, encouraging open communication, and celebrating individual achievements.
Attained expert level of product knowledge, becoming go-to person for product sales.
Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
Delivered top-notch customer service by addressing concerns promptly and maintaining open lines of communication with customers.
Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.