Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
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Kyle Gelin

Greenacres,FL

Summary

a I am a quick learner and can multitask, I work well with others and is a team player. I have experience with multiple medical system and is trained in HIPPA Compliance, is great with customer's needs.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Patient Access Representative

Nyu Langone
04.2024 - Current
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Answering calls and providing service to patient calling for prescription refill .Taking their refill request and sending thier request to the appropriate doctors office staff..

Customer Care Representative

Custom Telehealth
01.2023 - 07.2024
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.

Pt consultant

TRULIEVE MEDICAL DISPENSARY
05.2021 - 01.2024

Dunkin Donuts Shift Leader

Dunkin' Donuts
06.2018 - 02.2020
  • As shift leader my responsibilities were to make sure that each shift ran smoothly
  • I had to assign tasks to crew members in order for us to have exceptional customer service

Supervisor

Frank Theaters Cinebowl & Grill
09.2017 - 05.2018
  • I was a team member for the first 2 months upon hire then, got promoted to supervisor
  • Like my last job my responsibilities were to open and close the store and make sure that the cash from every register was accurate

Education

Associate - Business management

Bergen Community College
06.2020

Diploma -

Ridgefield Park Jr Sr High School
Ridgefield Park, NJ

Skills

  • Customer Service Skills
  • Microsoft Office
  • Key Holder
  • Shift Lead
  • Crew Member
  • Customer Service
  • Fast Food
  • Food Service
  • Shift Supervisor
  • Team Member
  • Cash Handling
  • Supervising Experience
  • Sales
  • Microsoft Word
  • Leadership
  • Customer service
  • HIPAA compliance
  • Multitasking and organization
  • Appointment scheduling
  • Phone and email etiquette
  • Medical terminology
  • Healthcare systems navigation
  • Problem-solving
  • Strong empathy
  • EMR
  • Team collaboration
  • Quality assurance
  • Flexible schedule
  • Relationship building
  • Patient education
  • Work quality evaluation
  • System updating
  • Call screening
  • EMR updating
  • [Language] fluency
  • Regulatory compliance

Certification

Driver's License

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Timeline

Patient Access Representative

Nyu Langone
04.2024 - Current

Customer Care Representative

Custom Telehealth
01.2023 - 07.2024

Pt consultant

TRULIEVE MEDICAL DISPENSARY
05.2021 - 01.2024

Dunkin Donuts Shift Leader

Dunkin' Donuts
06.2018 - 02.2020

Supervisor

Frank Theaters Cinebowl & Grill
09.2017 - 05.2018

Diploma -

Ridgefield Park Jr Sr High School

Associate - Business management

Bergen Community College

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Kyle Gelin