Kyle Ginoza
'Ewa Beach
Summary
I'm a very detail-oriented person with a strong background in the hospitality industry, notably at Wholefoods Market. Proven expertise in customer service and sanitation practices, enhancing customer satisfaction and loyalty. I'm an organized and dependable candidate successful at managing multiple priorities with a positive attitude and willingness to take on added responsibilities to meet the teams goals as well as being efficient in a fast-paced environment.
Overview
9
9
years of professional experience
Work History
Crepes Maker
Roll Creperie
08.2024 - Current
- Worked closely with management in planning seasonal menus and decorations to create a welcoming environment.
- Enhanced customer satisfaction by preparing delicious and visually appealing crepes in a timely manner.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Customer Service Cashier
Wholefoods Market
11.2019 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Actively listened to customers, handled concerns quickly to the best of my ability and escalated major issues to supervisor/leadership.
- Resolved customer complaints with professionalism and empathy to ensure great customer experience and loyalty.
- Assisting supervisors with customers/phone calls when they are unable as well as assisting other departments if needed.
- Cross trained to help out with any concerns supervisors or team members had within the department such as grabbing carts, cleaning, cashiering, stock, and training.
Crepes Maker
Marion Crepes
06.2016 - 05.2018
- Collaborated with my team members to maintain a clean and organized workspace, ensuring food safety standards were met.
- Prepping and ensuring inventory is organized and filled for the morning and night staff to have the day run as smoothly as possible.
- Demonstrated versatility by assisting other kitchen staff as needed when workload demanded additional support.
- Working efficiently in a fast paced environment in a timely manner to not obstruct other team members with their duties.
- Addressing any concerns with allergies and special orders to ensure proper handling and positive customer experience.
Education
High School Diploma -
Mckinley High School
Honolulu, HI05-2016
Skills
- Leadership qualities
- Cleaning and organization
- Attention to detail
- Hospitality and service industry background
- Sanitation practices
- Customer service
- Performance improvement
- Reliability
- Teamwork and collaboration
- Cleaning and sanitization
Languages
Japanese
Limited Working
Timeline
Crepes Maker
Roll Creperie
08.2024 - Current
Customer Service Cashier
Wholefoods Market
11.2019 - Current
Crepes Maker
Marion Crepes
06.2016 - 05.2018
High School Diploma -
Mckinley High School
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