Summary
Overview
Work History
Skills
Timeline
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Kyle Giraud

Kyle Giraud

Davie,Florida

Summary

Make the people around you better! A leader in software implementation and project management specializing in training, software configuration, and customer experience. Over the past decade, I have developed over a dozen managers. I practiced excellent hiring practices, sustainable training systems, balanced motivation with accountability, and perpetuated excellence in implementation with a focus on the customer experience. I have spent the last 5 years managing technical projects, implementing and configuring software, creating and executing achievable timelines, leading and coordinating with multiple teams and most importantly setting customers up for success. I looking forward to continuing to grow myself and help the people around me do the same.

Overview

12
12
years of professional experience

Work History

Software Solutions Specialist

NCR
Davie, FL
04.2019 - 03.2024
  • Customer facing software representative on active projects.
  • Responsible for customer solution configuration in all products.
  • Leads Implementation Associates through project by delegating, QA’ing, and coaching configuration.
  • Maintained project schedules by managing deadlines and adjusting workflow.
  • Identified, addressed and either resolved or escalated project issues.
  • Kept project teams on-task with proactive control of schedules and scopes.
  • Updated project plans based on changing objectives, specifications and staff availability.
  • Ensure customer satisfaction by maintaining a proactive approach with internal teams and customers throughout the project life cycle.

General Manager

Zuuk Kitchen
Kendall, Florida
04.2018 - 04.2019
  • Managed the business: PnL Management, Food Safety, Sales Forecasting, Staffing, Training Systems, Scheduling, Food Orders
  • Food: Tasked with ensuring the preparation of safe and delicious food, and maintain a clean neat organized restaurant.
  • Marketing: Reaching out to neighboring businesses to drive sales through promotions and catering.
  • People Development: Hire the best and give them great and continuous trainers to develop them into future leaders of the company by ensuring sustainable training systems are in place.
  • Guest Experience: Ensuring great food, feel, and flow of the restaurant to create a great guest experience.

General Manager

Chipotle Mexican Grill Inc
Davie, Florida
05.2012 - 05.2018
  • Managed the business: PnL Management, Food Safety, Sales Forecasting, Staffing, Training Systems, Scheduling, Food Orders
  • Food: Tasked with ensuring the preparation of safe and delicious food, and maintain a clean neat organized restaurant.
  • People Development: Hire the best and give them great and continuous trainers to develop them into future leaders of the company by ensuring sustainable training systems are in place.
  • Guest Experience: Ensuring great food, feel, and flow of the restaurant to create a great guest experience.

Skills

  • Time Sensitive Problem Solving
  • Team Building
  • Effective Communicator
  • Software Implementation
  • Cross-functional team leadership
  • Customer Experience
  • Training and Development
  • Scheduling
  • Creating and instilling a vision
  • Resource planning
  • Software expertise
  • Creating and Executing Systems

Timeline

Software Solutions Specialist

NCR
04.2019 - 03.2024

General Manager

Zuuk Kitchen
04.2018 - 04.2019

General Manager

Chipotle Mexican Grill Inc
05.2012 - 05.2018

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Kyle Giraud