Kyle Goglia
Spokane,WA
Summary
Accomplished credentialing specialist with Account managing & several years of experience accomplishing demanding information security related tasks. Maintains strict data accuracy, sticking to working timelines and access expectations according to internal productivity demands. Organized, thorough approach toward handling project or task procedures and addressing requests-for-access. Tracked and compiled information management needs to ascertain access tiers.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Credentialing Specialist & Account Manager 3
Aya Healthcare
05.2023 - 03.2025
- Working from Home
- Creating timelines to complete items, whether time sensitive or more enduring compliance, etc
- Making sure those items are taken care of first ^
- Communicating with Nurse travelers via phone, text & email efficiently
- Account Managing & Managing accounts in other time zones(Guam)
- Managing multiple 'Sensitive' accounts
- Hitting deadlines & working out schedules with travelers
- Understanding HIPAA requirements & working with personal information
- Conflict Resolution
- Hitting all quota's
- Working individually & as a team
- On average for the year of 2024, per week (over 13 travelers a week I averaged) I averaged most travelers cleared for my team
Credentialing Specialist & Account Manager 2
Aya Healthcare
03.2022 - 05.2023
- Working from Home
- Account Managing & Managing accounts in other time zones(Guam)
- Communicating with Nurse travelers via phone, text & email efficiently
- Managing multiple 'Sensitive' accounts
- Creating timelines to complete items, whether time sensitive or more enduring compliance, etc
- Making sure those items are taken care of first ^
- Hitting deadlines & working out schedules with travelers
- Understanding HIPAA requirements & working with personal information
- Conflict Resolution
- Hitting all quota's
- Working individually & as a team
Credentialing Specialist & Account Management
Aya Healthcare
12.2021 - 03.2022
- Working from Home
- Account Managing & Managing accounts in other time zones(Guam)
- Hitting deadlines & working out schedules with travelers
- Communicating with Nurse travelers via phone, text & email efficiently
- Creating timelines to complete items, whether time sensitive or more enduring compliance, etc
- Making sure those items are taken care of first ^
- Understanding HIPAA requirements & working with personal information
- Conflict Resolution
- Hitting all quota's
- Working individually & as a team
Customer Success Specialist
Doctible
San Diego, USA
12.2019 - 07.2021
- On-Boarding Clients & Managing their accounts
- Client Retention
- Conflict Resolution
- Maximizing efficiency & hitting all quota's
- Working from Home & In Office
Business Development Representative
Doctible
San Diego, USA
08.2019 - 12.2019
- Direct Sales & Business -to - Business (B2B)
Bartender
Mark and Monica's
Sacramento, CA
01.2017 - 08.2019
- Manage phones, incoming orders, and bar
- Communicate with servers and staff
- Execute products and services in an orderly and timely manner
- Manage time and resources
- Tend to guests needs
- Facilitate events and guest services
- Taking phone calls and Orders
- Handling Customers issues or complaints
- Excel, Gretl (data processing), Microsoft Word
Server
Cal A Vie Health Spa (Fine Dining)
01.2015 - 01.2017
- Catered, served, and tended to guests needs
- Executed high end service and enhanced fine dining experience
- Customer relations and customer service
- Taking orders and serving food
- Handling guests and their issues
- Fine Dining setting and serving
- Special occasions such as Weddings, TV filming on site, and other resort events
Shift Manager
Crazy Bowls and Wraps
01.2013 - 01.2015
- Open and Closing Store
- Extensively trained and new employees
- Managed employees and their daily tasks
- Facilitated budgeting goals and implemented strategy
- Analyzed COGs system, employee costs, and total revenue
- Oversaw the organizing, reordering, and inventory processes
- Managed employee hiring process
- Supervised customer service issues or store related problems
- Mediated and mitigated work related conflict
Shift Manager
Jamba Juice
01.2009 - 01.2013
- Open and Closed Store
- Inventory and Ordering Products
- Managing employees and completing task accordingly
- Running Total Revenue, Employee costs and percentages for previous days/weeks
- Counting registers and making deposits
Education
Economics Degree -
California State University Sacramento
01.2019
Associate Degree - Psychology
Palomar College
01.2016
High School Diploma -
Mission Hills High School
San Marcos, CA01.2010
Some College (No Degree) - Business
California State San Marcos
San Marcos, CASkills
- Excel
- Gretl (data processing)
- Microsoft Word
- Credentialing processes
- HIPAA compliance
- Data entry
- Timeline management
- Account management
- Conflict resolution
- Communication skills
- Deadline management
- Client retention
- Team collaboration
- Customer service
- Sensitive information handling
- Quota achievement
- Scheduling coordination
- Performance tracking
- Credential verification
- Document review
- Background checks
Locations
- 760-415-4065, San Diego, CA
- San Marcos, CA
Affiliations
- Deans List 2019
- Active with Student Government in HS (ASB)
Languages
English
Professional
Spanish
Limited
Certification
- The Asana Project Management Certificate from University of San Diego
https://www.credly.com/badges/bf387bd0-80b9-44cb-a7f3-4a4c5834db41?source=linked_in_profile
Accomplishments
# 2 on my team for all of 2024 in having the most traveler's cleared weekly(Avg)
References
References available upon request.
Timeline
Credentialing Specialist & Account Manager 3
Aya Healthcare
05.2023 - 03.2025
Credentialing Specialist & Account Manager 2
Aya Healthcare
03.2022 - 05.2023
Credentialing Specialist & Account Management
Aya Healthcare
12.2021 - 03.2022
Customer Success Specialist
Doctible
12.2019 - 07.2021
Business Development Representative
Doctible
08.2019 - 12.2019
Bartender
Mark and Monica's
01.2017 - 08.2019
Server
Cal A Vie Health Spa (Fine Dining)
01.2015 - 01.2017
Shift Manager
Crazy Bowls and Wraps
01.2013 - 01.2015
Shift Manager
Jamba Juice
01.2009 - 01.2013
Economics Degree -
California State University Sacramento
Associate Degree - Psychology
Palomar College
High School Diploma -
Mission Hills High School
Some College (No Degree) - Business
California State San Marcos
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