Kyle Gonda
Somers,NY
Summary
Dynamic professional with a strong background in customer service, team leadership honed at American Cruise Lines, khols and working and studying my whole life.
Proven ability to enhance guest satisfaction through effective staff training and operational excellence. Skilled in inventory management and employee scheduling, demonstrating attention to detail and commitment to continuous improvement. Experience with excel, financial reporting and account reconciliation in the past. And capable of learning to get that knowledge back. Background in sports and coaching and carried the mindset of learning and getting better in every aspect of my life. Didn’t graduate college with a degree due to family matters but studied communications and finance for 4 years. I pride myself in my capability to be a fast learner as well as efficient and disciplined.
Overview
2023
2023
years of professional experience
Work History
Junior Staff Accountant
Khols Department Store
- Assisted in preparing financial statements and reports for management review.
- Supported month-end close processes by helping to reconciling accounts and ensuring accuracy.
- Assisted in Processing invoices and maintained accurate records of transactions and payments.
- Assisted in Coordination with team members to resolve discrepancies in financial data efficiently.
- Cash handling
- Documenting cash/credit sales with guests and staff
Assistant Varsity Tennis Coach
Hendrick Hudson High School
2021 - 05.2022
- Developed and implemented training plans to enhance student athletes' skills and performance.
- Conducted individual and group coaching sessions to improve technique and game strategy.
- Organized and led practice sessions, ensuring appropriate drills aligned with team goals.
- Fostered a positive team environment to encourage sportsmanship and collaboration among players.
Youth Coach Tennis
Hendrick Hudson High School
08.2020 - 05.2021
- Designed and implemented personalized training programs to optimize youth athletic performance.
- Orchestrated team-building exercises to enhance collaboration and communication among players.
- Oversaw individual progress and delivered constructive feedback to enhance skill development.
- Facilitated and directed practice sessions emphasizing fundamental techniques and strategies.
Waiter
American Cruise Lines
2023 - 2024
- Delivered exceptional customer service to elevate guest dining experiences.
- Facilitated collaboration with kitchen staff to guarantee timely and precise meal delivery.
- Oversaw multiple tables, ensuring prompt attention to guest needs and requests.
- Facilitated training sessions for new staff on service protocols and menu knowledge.
- Dealt with high volume of tables and stay calm and composed insuring the best dining experience for them.
Education
No Degree - Communications, Finance
SUNY Delhi
Delhi, NYHendrick Hudson High School
06.2020
Skills
- Customer Service
- Ability to want to learn and get better
- Communication
- Multitasking
- Teamwork
- Attention to detail
- Shift management
- Employee scheduling
- Food safety compliance
- Staff training and development
- Patience
- Leadership
- Organization
- Excel
- Organization with numbers
- Fast learner
Timeline
Youth Coach Tennis
Hendrick Hudson High School
08.2020 - 05.2021
Junior Staff Accountant
Khols Department Store
Assistant Varsity Tennis Coach
Hendrick Hudson High School
2021 - 05.2022
Waiter
American Cruise Lines
2023 - 2024
No Degree - Communications, Finance
SUNY Delhi
Hendrick Hudson High School