Kyle Graham
Sioux Falls,SD
Summary
Offering positive and engaging personality, eager to learn and develop in recreational setting and any way possible. Delivers understanding of activity coordination and safety measures, able to quickly grasp new concepts. Ready to use and develop organizational and communication skills in any role I am placed in. I want to be an asset to whatever team I become apart of. Not only filling the desire of self growth but the desire to help the community around me, by being a servant leader.
Overview
8
8
years of professional experience
Work History
Recreation Assistant / Front Desk
City Of Sioux Falls
01.2025 - Current
- Maintained a safe and clean facility, ensuring a positive environment for all users.
- Provided exceptional customer service to patrons, addressing concerns and answering inquiries promptly.
- Ensured proper supervision of program participants at all times, prioritizing their safety and wellbeing.
- Enhanced participant enjoyment by creating and implementing diverse recreational activities.
- Conducted rounds within facility and campus to facilitate safe execution of recreation activities and monitor participation numbers.
- Performed light custodial duties to provide clean and inviting facilities.
- Responded to public inquiries to provide information about programs and facilities.
- Collaborated with staff to create recreation offerings and facilitated communication about new programs to generate involvement.
- Monitored participant behavior during activities closely while enforcing rules consistently when necessary.
Football Team Captain
Augustana University
04.2024 - Current
- Led team meetings, discussed and delegated tasks to individual team members.
- Organized and facilitated group activities to promote collaboration amongst the team.
- Provided guidance and support to ensure that all team members were working together efficiently.
- Encouraged creative thinking among the team to generate innovative ideas for problem solving.
- Facilitated conflict resolution among team members when necessary.
- Provided feedback and coaching to help develop skillsets among individual members of the team.
- Recognized outstanding contributions from individuals on the team during project completion.
- Sought out new resources or technology that could be used to increase productivity or efficiency.
- Motivated the entire team by creating a positive environment where everyone felt valued and appreciated.
Huddle Leader
Eyes up sports
05.2024 - 08.2024
- Monitored workflow processes and identified areas of improvement.
- Ensured compliance with organizational policies and procedures.
- Facilitated collaboration between departments to ensure successful project completion.
- Resolved conflicts between employees in a timely manner.
- Lead children and other leaders in devotional work and worship.
- Helped guide children and other leaders in daily challenges.
Game Day Operations Intern
Augustana University
12.2022 - 05.2023
- Assisted in creating and implementing game day operations plans for the season.
- Organized and distributed promotional items to fans at games.
- Adhered to company policies regarding customer service and safety protocols.
- Maintained accurate records of event attendance data and financial transactions.
- Provided support for special events by setting up equipment and supplies as needed.
- Monitored crowd control procedures during games to ensure fan safety.
- Collaborated with marketing team to develop strategies for increasing ticket sales.
- Resolved guest complaints in a professional manner while ensuring satisfaction was achieved.
- Ensured all necessary documents such as waivers were properly filled out before each event.
- Planned program events, coordinating special guests and volunteers and implementing promotion strategies to garner attention.
Game Day Intern
NSIC
02.2023 - 02.2023
- Helped the NSIC basketball tournament run efficiently.
- Helped with in-game promotions.
- Made sure everyone was equipped with the right tools.
- Helped with halftime promotions and games.
- Helped with post-game and event center clean-up.
Overnight Stocker
Vons
06.2021 - 09.2021
- Received and stocked merchandise in a timely manner.
- Organized shelves, racks and bins to ensure product availability.
- Maintained cleanliness of work area by sweeping, dusting and disposing of trash.
- Verified accuracy of incoming shipments against purchase orders.
- Assisted customers with locating items, retrieving merchandise from stockroom shelves and providing information on products.
- Restocked shelves according to plan-o-grams set up by management team.
- Checked expiration dates on all food items to ensure quality control standards were met.
- Provided excellent customer service when assisting customers in finding desired items or answering questions about products or services offered.
- Built displays for special promotions, sales events and seasonal items as directed by supervisor.
- Helped unpack shipments, check contents against invoices, sort boxes into stacks for stocking purposes.
- Reported any suspicious activity or theft immediately to supervisors.
- Maintained an orderly appearance at all times throughout the store.
- Followed proper procedure when dealing with hazardous materials such as chemicals or cleaning supplies.
- Removed product from boxes and placed on shelves according to merchandising guidelines.
- Followed instructions to properly arrange merchandise items.
- Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
- Used proper case cutting techniques to cut and sort stock loads.
- Assessed floor displays to restock merchandise.
- Removed expired and overripe items to provide freshest options and eliminate health risks.
- Identified and quickly handled spill clean-up.
- Stocked shelves, racks, and bins with new or transferred merchandise.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
Mentor
Fast Twitch Training
06.2020 - 05.2021
- Monitored and evaluated mentees' progress, providing feedback and guidance to ensure success.
- Provided advice to mentees on career paths, job opportunities and educational options.
- Helped train mentees for football and speed training.
- I provided them with my own personal advice from my experience of playing football.
- Gave older mentees contacts to coaches to get in contact with for recruiting.
- Taught them how to be professional when getting interviewed by college coaches.
- Taught them the right techniques and helped put together practice plans for the mentees.
Site Director
National Youth Sports - Nevada
10.2016 - 10.2017
- Developed and implemented strategies to maximize efficiency of operations.
- Provided guidance, direction, and support to ensure completion of projects on time and within budget.
- Took stats on player performance.
- Checked in teams and coaches by ID and made sure they matched the ID prior to the game.
- Made sure no weapons, drugs, or alcohol were on the site of the game where kids were present.
- Helped with problems within the crowd or between teams and people in the crowds.
- Created detailed reports for senior management outlining progress on key initiatives.
- Collaborated with team members to develop innovative solutions for operational challenges.
- Investigated customer complaints or inquiries regarding products or services offered by the organization.
- Identified potential risks associated with certain tasks or activities and implemented mitigation strategies accordingly.
- Maintained productive communication between relevant parties.
- Resolved work issues and team conflicts to promote progress on complex projects.
Education
BBA - Business Administration And Management
Augustana University
Sioux Falls, SD12-2024
Master of Arts - Sports Management
Augustana University
Sioux Falls, SD12-2024
Skills
- Process Improvement
- Expense Control
- Staff Management
- Operations Management
- Strategic Planning
- Business Development
- Negotiation
- Goal-Oriented
- Training and mentoring
- Employee Motivation
- Marketing knowledge
- Sales experience
- Event Promotion
- Volunteer Management
- Event Management
- Promotional skills
- Staff Training
- Equipment Setup
- Materials Printing
- Meeting Support
- Attendee Relations
- Staff Leadership
- Agenda Setting
- Client Relations
- Adobe InDesign
- Interpersonal Communication
- Time management abilities
- Cost estimating
- Guest Relations
- Fundraising
- Business Growth
- Written Communication
- Business Administration
- Problem-solving abilities
- Clear Communication
- Professionalism
- Team building
- Goal Setting
- Communications and Media
- Task Prioritization
- Relationship Building
- Attention to Detail
- Decision-Making
- Active Listening
- Analytical Skills
- Microsoft Office
- Effective Communication
- Organizational Skills
- Analytical Thinking
- Problem-Solving
- Excellent Communication
- Team Leadership and Motivation
- Continuous Improvement
- Strong teamwork
- Flexibility
- Friendly, positive attitude
- Problem-solving
- Attention to detail
- Time management
- Collaboration and teamwork
- Relationship building
- Activity planning and coordination
- Team leadership
- Group discussions
- Teamwork and collaboration
- Decision-making
- Activity coordination
- Data entry
- Customer and Service-oriented
- Composure and emotional control
- De-escalation techniques
- Program facilitation
Education and Training
Augustana University
- masters in sports Management
- Bachelors in Business administration
Training
- Been lifting, training and exercising my whole life
- open to getting certified for anything that is needed for the company
College experiences
Game day promotions
- got patrons to be more involved in games by upgrading their seats.
- getting them to participate in games.
- did t-shirt toss
- made mock schedule for the New Augustana Hockey team by comparing other D1 hockey teams, schedules. this gave the athletic department a better idea of the times they would shoot for to host games at home.
Marketing
- created an Instagram for a fitness page for class. For this page I created content to promote the idea of getting the youth educated on becoming fit and working out.
Mental health seminar
- I was the M.C. For the mental health seminar and helped put it together for the masters program. The seminar was aimed at the Augustana community and any others that wanted to join.
Public speaking
- I have spoken at freshman orientation for the incoming freshman.
Always called upon to help with our player panel at Augustana to help recruit kids and talk to families.
- spoke at the fall athlete blessing and the hall of fame dinner, where all the athletes throughout the years came back to see who was going into the hall this year.
Timeline
Recreation Assistant / Front Desk
City Of Sioux Falls
01.2025 - Current
Huddle Leader
Eyes up sports
05.2024 - 08.2024
Football Team Captain
Augustana University
04.2024 - Current
Game Day Intern
NSIC
02.2023 - 02.2023
Game Day Operations Intern
Augustana University
12.2022 - 05.2023
Overnight Stocker
Vons
06.2021 - 09.2021
Mentor
Fast Twitch Training
06.2020 - 05.2021
Site Director
National Youth Sports - Nevada
10.2016 - 10.2017
BBA - Business Administration And Management
Augustana University
Master of Arts - Sports Management
Augustana University
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