Kyle Graham
Maitland,FL
Summary
Demonstrated success in improving customer engagement and improving social media platforms within different positions and companies using effective communication strategies. Knowledgeable about marketing approaches and . Good research, data analysis and organizational skills.
Overview
6
6
years of professional experience
Work History
Digital Engagement Associate
FanDuel
Orlando, FL
06.2021 - Current
- Worked closely with other Customer Service analysts to help identify player trends and behaviors, meet our customer's needs, and by providing actionable insights to ensure an unparalleled level of service.
- Tasked with specific responsibilities from other departments, as well as provided community engagement and supervision on new platforms such as Reddit, TikTok, Discord, etc.
- Served as a key frontline resource to direct crisis communication across customer-facing channels, including the creation and publishing of content and messaging.
Store Associate
Sherwin Williams Co
Orlando , FL
06.2020 - 06.2021
- Ensure high levels of customer satisfaction through excellent sales service
- Assist customers in person and over the phone by determining needs and presenting appropriate products and services
- Build productive trust relationships with wholesale and retail customers
- Process sales transactions accurately and consistent with policies and procedures
EVS Technician
Golf Channel, GolfNow
Orlando, FL
03.2019 - 06.2020
- Curate recues or game highlight clipping/building for specific shows.
- Immediate turnaround of inbound feeds, key plays and sound bites.
- Manage multiple ENPS rundowns at both Playback & Replay positions while building multiple playlists and organizing clips created.
- Ability to handle high pressure live situations with late content changes or producing “on the fly” during breaking news
Education
Bachelor of Science - Radio/Technology
University of Central Florida
Orlando05-2019
Skills
- Digital engagement
- Crisis communication
- Content creation
- Social media management
- Community engagement
- Team collaboration
- Conflict resolution
- Time management
- Brand awareness
- Multitasking
- Digital content creation
- Customer relationship management
Timeline
Digital Engagement Associate
FanDuel
06.2021 - Current
Store Associate
Sherwin Williams Co
06.2020 - 06.2021
EVS Technician
Golf Channel, GolfNow
03.2019 - 06.2020
Bachelor of Science - Radio/Technology
University of Central Florida
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