Kyle Grant
Summary
Efficient, hard working, reliable, and personable. A consummate professional with 8+ years experience providing consistent support and help desk skills. Kyle has the ability to prioritize work and manage deadlines. Possessing strong leadership skills used to oversee the work of employees within an IT environment while providing advanced training and support to all staff across multiple departments. A leader who founded a Security Committee to ensure staff members safety and through that initiative lowered organizational costs. Confident and articulate with excellent verbal and written communication skills. Kyle is a team player who is willing to provide assistance whenever needed and guarantees to exceed expectations.
Overview
22
22
years of professional experience
Work History
Security Officer
London Jewelers
12.2022 - Current
- Greeted guests professionally and courteously to cultivate an welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Director of Technology
Girl Scouts of Suffolk County
12.2012 - 06.2021
- Served as primary decision-maker for internal technology spending, creating budget guidelines to reduce waste and decrease unnecessary upgrades.
- Authored wide-ranging roadmaps, determining how technology would be integrated into business operations for maximum return on investment (ROI).
- Supervises and manages training staff, instruction of staff and volunteers to provide company guidelines and certified CPR trainings.
- Fostered positive working environment that encouraged innovation, collaboration and accountability and managed end-user needs with functional and security responsibilities.
- Directs and prioritizes organizations technology requests to resolve daily assistance requests.
- Developed, tracked and controlled information technology operating budgets and cost and benefit analyses for IT spending initiatives.
- Assures all technology security systems are up- dated and maintained.
CPR/AED/First Aid Certified Instructor
Girl Scouts Of Suffolk County
10.2018 - 10.2021
- Established clear objectives for lessons, units, projects and communicated objectives to students.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
- Managed classroom environment conducive for learning to meet maturity level and interest of students.
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
Art Director
Girl Scouts of Suffolk County
05.2011 - 11.2012
- Contributed to creative process through original ideas and inspiration.
- Responsible for creating the overall visual aspects of advertising and media campaigns.
- Oversee the creation of visual material for print publications, product packaging, film and commercial productions among outlets.
- Project management, Coordinating the work of the graphics team.
- Manage budgets and deadlines
- Reviewing final layouts and providing guidance when necessary.
- Researched industry trends and evaluated competitive products.
Graphic Designer
Girl Scouts of Suffolk County
02.2007 - 04.2011
- Developed creative design for print materials, brochures, banners and signs.
- Worked with Adobe Creative Suite design system to develop and present prototypes for focus group evaluation.
- Provide the layout of art and copy regarding the arrangement, size, style and type of all related aesthetic concepts.
Custodial Maintenance Worker
Girl Scouts Of Suffolk County
09.2002 - 01.2007
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Promoted building security by locking doors and checking electrical appliances for safety hazards.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Customer Service Representative
Professional Credit Services
02.2002 - 12.2003
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Contact and provide customers with updated account information upon request.
- Assist customers with creating a payment schedule and processing payments for past due accounts.
- Update client accounts once balance payments are up to date.
Education
Bachelor of Arts - Information Technology Project Management
Briarcliffe College
Bethpage, NY05.2007
Associate of Arts - Visual And Performing Arts
Five Towns College
Huntington Station, NY05.2004
Skills
- Department Director
- Training Experience
- IT Support
- Leadership
- Team Building & Collaboration
- Help Desk Resolutions
- Planning and Organizing
- Special Event Coordinator
- Customer Service
- Adobe Creative Suite
- Microsoft Office Suite
- Video Surveillance Setup
- Instructional Strategies
- Online Teaching
Timeline
Security Officer
London Jewelers
12.2022 - Current
CPR/AED/First Aid Certified Instructor
Girl Scouts Of Suffolk County
10.2018 - 10.2021
Director of Technology
Girl Scouts of Suffolk County
12.2012 - 06.2021
Art Director
Girl Scouts of Suffolk County
05.2011 - 11.2012
Graphic Designer
Girl Scouts of Suffolk County
02.2007 - 04.2011
Custodial Maintenance Worker
Girl Scouts Of Suffolk County
09.2002 - 01.2007
Customer Service Representative
Professional Credit Services
02.2002 - 12.2003
Bachelor of Arts - Information Technology Project Management
Briarcliffe College
Associate of Arts - Visual And Performing Arts
Five Towns College
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