Kyle Gray

I worked at most of the fine dining locations throughout both parks such as the Wine Country Trattoria, Big Thunder Ranch, Ariel's Grotto, and Blue Bayou. Disney has regorges high standards to excell as a fine dining cast member that I succeded at for the 14 years of working throughout the company locations.

• Job Functions
• Providing diners with a detailed overview of specials and menu items
• Answering questions about complex dish preparation
• Offering recommendations on wine pairings
• Ensuring personal levels of attention during the meal
• Maintaining professionalism and treating every guest as VIP
• Set up dining room to meet hospitality and service standards.
• Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
• Implemented sanitary food handling, holding and service protocols.
• Handled special customer requests for separate checks and menu substitutions.
• Provided exceptional service to high volume of daily customers.
• Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
• Operated POS terminals to input orders, split bills and calculate totals.
• Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.

I mentored a youth in the organization CASA- Court Appointed Special Advocate for a time during the Covid 19 shutdowns. Fostering a youth was a special time for me and I wish I could have spent more time with the organization but my job complications stood in the way of putting the time I needed to. It is my intention that with the right job stability to get involved in fostering youths again in the future.

• Mentoring youths in the foster care system.
• Interviewed client, parents, foster parents, school officials and other related parties to fully understand child's individual needs.
• Represented neglected and abused children in courtroom in front of judges, answering questions.
• Completed reports, paperwork and documentation accurately and on time.
• Identified signs of abuse and neglect after carefully assessing clients and documented information for judge.
• Built trust and rapport with victims of violent crimes by remaining calm and compassionate in variety of situations.
• Gathered and analyzed information to advocate safety, well-being and progress.
• Performed data input to document care and services plans, needs assessments and progress notes.
• Recruited, trained and supervised volunteer advocates to support mission.

I worked with this Amazon subsidiary for about a year at 2 different time frames during the Covid-19 shutdown. There was cutbacks then I was rehired a few months later.

Job Responsibilities

• Delivered hundreds of packages to homes in Stepvans and sprinter vans in a safe and efficient manner everyday while safely navigating around various cities
• I have a current Medical Examiners Certificate and Certification Of Road Test for Stepvans
• Knowledgeable in the loadout process
• Able to use PDA and the apps required to safely and efficiently deliver hundreds of packages throughout various cities
• Inspect the vehicle for any safety issues pre and post check
• Load out in the warehouse in a quick and safe manner
• Deliver packages efficiently to customers doors.

I have been working in the retail department since February 2022 in the Walt Disney Company at Black Spire Outpost location. While still in compliance with maintaining a professional decorum and immersion.

Job Duties and Skills

• Basic computer skills| Exceptional, personalized customer service | Attention to detail |Multitasking | Dispute resolution | Teamwork | Interpersonal communication
• Effective Customer Upselling
• Point of Sale (POS) System Operations
• Transactions and Cash Handling
• Relationship Building
• Cool Under Pressure
• Service-Oriented
• Verbal and Written Communication
• Service Oriented
• Warm and Friendly
• Customer Service and Rapport
• Upselling and Cross Selling
• Team Player
• Organization and Prioritization
• Independent Decision Making
• Work Documentation
• Sales Abilities
• Customer Service