Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Kyle Gray

Youngstown,OH
Kyle Gray

Summary

Dynamic leader with a proven track record at Frito Lay, adept in sales presentations and team collaboration. Excelled in boosting district sales through strategic territory management and competitive analysis, fostering strong customer relationships. Achieved significant revenue growth by leveraging exceptional communication skills and sales team leadership, ensuring operational excellence and customer satisfaction.

Overview

14
years of professional experience

Work History

Frito Lay

District Sales Leader
09.2022 - Current

Job overview

  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
  • Led targeted training programs to educate staff on product benefits and service capabilities.
  • Forecasted sales and established processes to achieve sales objectives and related metrics.
  • Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
  • Developed sales strategy based on research of consumer buying trends and market conditions.
  • Resolved complex problems impacting sales management by implementing cost-effective strategies.
  • Devised strategies for retaining accounts, delivering polished sales presentations and promoting brands and products.
  • Introduced cost-saving initiatives to reduce losses and increase profit margin.
  • Evaluated costs against expected market price points and set structures to achieve profit targets.
  • Established territory boundaries and distribution routes to maximize service quality.
  • Managed budgets effectively while allocating resources strategically to improve overall results in the district.
  • Identified growth opportunities within the district to expand market share and increase profitability.
  • Led district meetings to communicate important updates, align team objectives, and motivate staff towards achieving targets.
  • Optimized territory assignments to maximize efficiency and capitalize on regional opportunities for growth.
  • Leveraged appropriate pricing strategies and informed company departments on ways to adhere to strategies.
  • Managed a high-performing sales team, consistently exceeding established targets and goals.
  • Monitored team member progress through regular reviews and feedback sessions, ensuring continuous improvement in their performance.
  • Increased overall district sales by developing and implementing effective sales strategies.
  • Developed strong relationships with key clients, fostering long-term partnerships and driving repeat business.
  • Cultivated a culture of accountability within the sales team by setting clear expectations and providing ongoing support for success.
  • Collaborated with other district leaders to share best practices, improving company-wide sales performance.
  • Successfully navigated challenging market conditions, implementing contingency plans that ensured the district''s sustained performance and resilience.
  • Streamlined communication among team members for improved collaboration and increased sales performance.
  • Directed sales support staff in administrative tasks to help sales reps close deals.
  • Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
  • Monitored daily sales performance and provided feedback to each team member.
  • Assisted sales team members in developing customer relationships, and building customer loyalty.
  • Trained and coached sales team members on best practices for customer service and sales techniques.
  • Scheduled and monitored sales team members' workloads to meet customer needs.

Ollie’s Bargain Outlet

Store Team Leader
07.2020 - 09.2022

Job overview

  • Collaborated with other Store Team Leaders to share best practices and improve overall store performance.
  • Adapted quickly to changing business conditions by adjusting staffing levels or altering operational priorities as needed to maintain productivity levels.
  • Monitored store financials closely, identifying areas for cost reduction without sacrificing quality or service levels.
  • Transferred, created and received stock orders to guarantee product stability.
  • Increased customer satisfaction by providing excellent service and addressing concerns promptly.
  • Optimized store layout for improved customer flow and easier navigation through merchandise displays.
  • Handled customer complaints and issues politely and professionally.
  • Led a team of employees to achieve store sales targets and goals consistently.
  • Trained new employees on store operations, customer service skills, and product knowledge.
  • Implemented effective merchandising strategies for better product visibility and increased sales.
  • Organized successful promotional events to drive foot traffic and increase sales volume during peak periods.
  • Developed employee schedules that balanced individual needs with store coverage requirements, resulting in reduced overtime costs.
  • Conducted regular performance evaluations for staff members, offering feedback and guidance for improvement.
  • Completed routine store inventories.
  • Implemented loss prevention measures to minimize shrinkage rates within the store.
  • Resolved customer complaints professionally, turning negative experiences into positive outcomes.
  • Opened and closed store by counting cash, closing and opening registers and delegating daily staff assignments.
  • Collaborated with visual merchandisers to create eye-catching displays that showcased featured products effectively while reflecting brand standards consistently.
  • Fostered a positive work culture that emphasized teamwork, communication, and mutual respect among staff members.
  • Drove continuous improvement initiatives within the store, seeking opportunities for streamlining processes and enhancing overall efficiency levels.
  • Developed and implemented store-wide policies and procedures to improve customer service and store operations.

Gabes, Gabriel Brothers

General Manager
08.2014 - 07.2022

Job overview

  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
  • Championed continuous improvement initiatives that enhanced operational performance across all departments.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reported issues to higher management with great detail.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

Brown Aveda Institute

Management Trainer
07.2010 - 07.2014

Job overview

  • Assisted in the development of new training programs, leading to increased employee retention and overall company success.
  • Developed strong relationships with clients, collaborating closely to identify unique managerial challenges and tailor effective solutions through targeted training initiatives.
  • Stayed up-to-date on industry trends and best practices in management education, ensuring the consistent delivery of cutting-edge content to participants.
  • Conducted regular reviews of existing management training programs, identifying opportunities for enhancement or expansion based on emerging industry trends and organizational needs.
  • Managed multiple training projects concurrently, ensuring timely delivery of high-quality content within budget constraints.
  • Customized management training programs according to specific organizational needs, resulting in greater relevance and application for trainees.
  • Enhanced trainee engagement by incorporating interactive activities and real-world examples into management training sessions.
  • Served as a subject matter expert on management principles, providing guidance and support to fellow trainers and curriculum developers within the organization.
  • Provided ongoing coaching and mentorship to trainees following completion of formal training programs, supporting continued growth and development as leaders within their organizations.
  • Evaluated participant progress through regular assessments, providing constructive feedback to drive continuous improvement in performance.
  • Promoted a collaborative learning environment by fostering open communication and team-building exercises within training sessions.
  • Facilitated engaging workshops that focused on key management competencies like teamwork, decision-making, problem-solving, and conflict resolution.
  • Continuously monitored participant feedback, adjusting training methods and materials as needed in order to optimize overall learning outcomes.
  • Designed customized curricula tailored specifically towards addressing individual client needs related directly back into their strategic vision and objectives.
  • Implemented innovative instructional techniques such as role-playing simulations or gamification models in order to keep trainees engaged throughout each session while also demonstrating key concepts effectively.
  • Conducted thorough post-training evaluations, identifying areas for improvement and implementing necessary changes for future sessions.
  • Streamlined training materials to create cohesive and easily accessible resources for both trainers and trainees.

Education

Edinboro University of Pennsylvania
Edinboro, PA

Associate Of Business Administration from Business Administration And Management

Brown Aveda Institute
Mentor, OH

Cosmetology

Skills

  • Sales Presentations
  • Sales Training
  • Territory Management
  • Competitive Analysis
  • DSD organization
  • Customer Relationship Building
  • Sales Team Leadership
  • Customer Service Management
  • Relationship building and management
  • Team Coordination
  • Goals and performance
  • Business development and planning
  • Customer Relationship Management
  • Goal Setting
  • Staff Management
  • Sales Leadership
  • Operations
  • Performance Improvements
  • Sales expertise
  • Revenue Growth
  • Order Management
  • Prospecting
  • Account Servicing
  • Sales Analysis
  • Direct Sales
  • Contract Negotiation
  • Presentation Development
  • Teamwork and Collaboration
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking
  • Excellent Communication
  • Organizational Skills
  • Team Collaboration
  • Effective Communication
  • Adaptability and Flexibility
  • Decision-Making
  • Relationship Building
  • Leadership Development
  • Task Prioritization
  • Self Motivation
  • Professionalism
  • Public Speaking
  • Complaint resolution
  • Time management abilities

Timeline

District Sales Leader

Frito Lay
09.2022 - Current

Store Team Leader

Ollie’s Bargain Outlet
07.2020 - 09.2022

General Manager

Gabes, Gabriel Brothers
08.2014 - 07.2022

Management Trainer

Brown Aveda Institute
07.2010 - 07.2014

Edinboro University of Pennsylvania

Associate Of Business Administration from Business Administration And Management

Brown Aveda Institute

Cosmetology

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Kyle Gray