Kyle Greer

• Supervised daily operations of provider information management team, ensuring timely processing of data requests across ServiceNow, CWMS, and Xpress.
• Oversaw and Implemented automation to remove manual work required from Provider Attestation reports, saving department ~$100,000/year in labor costs.
• Guided Provider Enrollment team to achieve top quality metrics, establishing benchmarks for accuracy and efficiency.
• Assigned and monitored team tasks to meet quality and turnaround metrics, fostering accountability and collaboration.
• Provided training, feedback, and coaching to team members; facilitated weekly meetings and conducted one-on-one evaluations.
• Oversaw implementation and refinement of departmental policies to ensure compliance with organizational standards.
• Managed cross-departmental projects to maintain a strong foundation for provider accuracy.
• Promoted collaborative environment and maintained high morale through effective leadership.
• Completed over 15 major milestone projects that required cross-department collaboration, including CMS-compliant termination letter processes, Durable Medical Equipment network creation and migration, & automation mentioned prior.
• Trained new employees in company policies and procedures.
• Evaluated employee performance through periodic reviews and documented results accordingly.

• Serviced queries (tickets & claims) from external and internal requests that involved entries into Health Rules Payor, TAHPA, ServiceNow, Xpress, and other ancillary suites.
• Completed "Provider Attestation" reports submitted through CAQH and updated multiple practitioner records to ensure provider directory accuracy daily.
• Reviewed assigned work from the claims workbasket, reviewed systems for missing provider records, added or fixed existing records, and moved claims for adjudication.
• Relayed task or claim updates to internal and external stakeholders with clarity and professionalism.
• Took on System Specialist role responsibilities, which included:
• Managing the Provider Attestation Process by pulling reports, verifying accuracy, and distributing them equally throughout the team while holding them accountable for their work.
• Reviewing Error Reports (30+ daily) to close out system errors in multiple company programs such as Health Rules Payor, TAHPA, and Cactus.
• Completing urgent requests through Compliance & Finance regarding Claim Pending holds and terminations related to Providers or Suppliers.
• Reviewing Error Reports communicated by the Finance Department every Monday, Wednesday, and Friday to ensure uninterrupted payment to suppliers.
• Co-creating a streamlined, multi-departmental committee to review W9s and maintain consistent provider/supplier upkeep. (B-Notice for 1099s)
• Participating in ad-hoc projects and meetings with management to streamline processes throughout all departments.

• Responded promptly to queries, requests, and complaints from sales representatives, distributors, and surgeons, ensuring high-quality customer support.
• Processed sales orders and third-party purchase orders using the ERP system, maintaining accuracy and timeliness.
• Collaborated with the Supply Chain Manager and team to ensure product availability and meet demand.
• Maintained detailed records of nationwide inventory and conducted periodic visits to field locations for oversight and support.
• Collected and analyzed feedback from surgeons and sales representatives to identify revenue opportunities, including suggesting new products, upselling existing offerings, and improving currently used devices.
• Entered all surgeon, representative, and distributor feedback into a Customer Relationship System (CRS) for actionable insights.
• Delivered weekly revenue and usage analyses to stakeholders across associated companies of KIC Ventures, Inc.
• Managed new customer setup within the ERP system to ensure seamless integration and onboarding.
• Coordinated training sessions for sales representatives, surgeons, and distributors on SpineFrontier products.
• Assisted with maintaining and optimizing the ERP system in collaboration with the Supply Chain team.

• Processed daily invoices, ensuring accurate verification of GL codes and adherence to approval hierarchies.
• Provided support to vendors by addressing inquiries and resolving purchase order issues efficiently.
• Reviewed, approved, and processed expense reports for sales team members and employees.
• Generated and communicated daily sales orders and invoices while addressing customer inquiries and concerns.
• Reconciled weekly cash transactions with bank statements to maintain accurate financial records.
• Managed bi-monthly vendor payments, ensuring timely and accurate disbursements.
• Assisted the Controller and President with various ad-hoc projects to support operational goals.
• Contributed to month-end processes, including account reconciliations and financial reporting tasks.
• Produced monthly purchase journal reports to enhance visibility and tracking of all purchase orders.

• Processed all invoices weekly, verifying that GL code and approval tree is correct.
• Approved all expense reports for employees within company.
• Ran weekly cash disbursement, payment journals and expense reports from Concur to import into FinancialForce system.
• Reconciled all bank and American Express statements monthly and verified all check payments are made on time according to vendor requirements.
• Documented and reported all 1099 forms for IRS & recipients.
• Supported Director of Finance with ad-hoc projects.