Kyle Guillen
Coral Springs
Summary
Professional in automotive service industry with proven expertise in managing customer interactions, diagnosing vehicle issues, and coordinating repairs. Strong focus on teamwork and delivering results ensures reliability and adaptability in dynamic environments. Skilled in communication, problem-solving, and technical understanding of automotive systems. Known for fostering collaborative relationships and driving customer satisfaction.
Overview
6
6
years of professional experience
Work History
Service Advisor
Jiffy Lube
08.2024 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
Car Sales Associate
ED MORSE AUTOMOTIVE GROUP
10.2023 - 08.2024
- Utilized persuasive selling techniques to upsell additional products and services, contributing to an increase in overall revenue
- Developed and implemented innovative marketing strategies to attract new customers and expand market reach
- Conducted thorough vehicle inspections and test drives with potential buyers, highlighting key features and addressing any concerns or questions
- Negotiated pricing terms with customers while maintaining profitability for the dealership
- Managed all aspects of the sales process from initial contact to final delivery, ensuring a seamless experience for the customer
- Participated in ongoing product training programs to stay up-to-date on industry trends and advancements
- Demonstrated in-depth knowledge of various car models, features, and specifications to assist customers in making informed purchasing decisions
- Built and maintained a strong client base through effective relationship building and exceptional customer service
Mechanical Estimator
Hyvac, Inc.
10.2019 - 10.2023
- Analyzed historical data and industry trends to provide accurate cost projections for future projects
- Prepared comprehensive bid proposals that included detailed breakdowns of labor, materials, equipment costs, subcontractor quotes, overhead expenses, and profit margins
- Reviewed change orders during the construction phase to assess their impact on project costs and timelines
- Utilized computer software programs such as Excel or specialized estimating software to perform quantity takeoffs and generate cost estimates
- Developed relationships with subcontractors ensuring reliable quotes are obtained within project timelines while maintaining quality standards
Education
High school diploma -
Coral Glades High School
Coral Springs, FL06.2018
Skills
- Upselling
- Automotive sales
- Customer service
- Customer retention
- Marketing
- Social media strategy
- Sales
- Teamwork
- Construction Estimating
- Customer relationship management
- Client services
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Attention to detail
- Excellent communication
- Service estimates
- Service recommendations
- Handling customer complaints
- Complaint resolution
- Price quoting
- Workflow management
- Performance goals
- Client rapport
- Documentation and reporting
- Sales expertise
- CRM software
Timeline
Service Advisor
Jiffy Lube
08.2024 - Current
Car Sales Associate
ED MORSE AUTOMOTIVE GROUP
10.2023 - 08.2024
Mechanical Estimator
Hyvac, Inc.
10.2019 - 10.2023
High school diploma -
Coral Glades High School
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