Kyle Gunderman
Technology
Milford,United States
Summary
Experienced and adaptable Computer/Network Technician with a strong track record in troubleshooting and resolving complex technical issues. Demonstrated ability to deliver results and meet tight deadlines in fast-paced environments. An analytical thinker with a keen eye for detail, Constantly seeking opportunities to learn and grow in the field of network and computer technology.
Overview
19
19
years of professional experience
Work History
Technology Coordinator
Morris Catholic High School
2023.12 - Current
- Configured devices, set up computers and updated software.
- Planned and implemented network updates to maintain performance.
- Evaluated emerging technologies for potential integration into existing infrastructure, enhancing overall system capabilities.
- Reduced downtime and improved IT operations by troubleshooting hardware and software issues in a timely manner.
- Monitored helpdesk ticketing system to track technology-related issues, prioritizing tasks based on urgency and impact on business operations.
- Created server accounts to manage network resources.
- Resolved wireless LAN and WAN connectivity issues to alleviate downtime.
- Assisted in developing disaster recovery plans to minimize data loss and system downtime during unforeseen events or emergencies.
- Increased employee satisfaction by efficiently resolving technical issues through remote support tools or on-site assistance when needed.
- Served as the primary point of contact between end-users and external technical support providers when escalated assistance was required.
- Installed new hardware and oversaw maintenance of existing hardware to provide support for users.
- Performed system administration duties by monitoring and modifying student profiles and resetting passwords.
Call Center Representative (remote)
Mural Corporation
2023.10 - 2023.12
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
Benefits Specialist/Life Insurance Agent
National Income Life Insurance
2022.05 - 2023.05
- Primary responsibilities; Educate union members on their life insurance benefits
- Maintain relationships with applicants
- Generate Leads
- Sales
- Current Responsibilities; Recruiting - Implement underutilized CRM
- Learn/understand current recruiting methods and automate workflow to optimize efficiency of managing agents
- Monitor pipeline jams and develop strategies to streamline the process
- Automate social media platforms for recruiting purposes
- Ensure the automations are compliant with A2P 10DLC
Computer/Network Technician
Delaware Valley School District
2013.02 - 2021.09
- Active Directory User Administration: Proficiently managed and maintained Active Directory, ensuring seamless user management and access control within the organization.
- Chromebook Maintenance and 1-1 Student Device Distribution: Skillfully conducted repairs and maintenance of Chromebooks, guaranteeing the successful distribution of one-to-one devices to students across the district.
- Installation and Maintenance of Computer/Network Hardware: Expertly executed the installation and ongoing maintenance of computer and network hardware, contributing to the operational efficiency of three district buildings.
- Student Information System Data Management: Played a pivotal role in overseeing the meticulous management of data points within the student information system, ensuring accurate uploads to the Pennsylvania Information Management System. 5
- Software Program Management: Effectively managed four software programs to optimize efficiency for each user, including teachers and students, thereby enhancing the overall educational experience.
Customer Sales Associate
Lowe's
2005.06 - 2012.08
- Participated in regular training sessions to stay current on product knowledge and industry trends.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Provided optimal customer engagement, resulting in increased sales conversions.
- Maintained specialized knowledge of departmental merchandise to support customer questions and inform buying decisions.
- Adhered to company safety policies regarding floor management and customer interactions.
Education
Psychology
East Stroudsburg University
06.2023
Sussex County Community College
Sussex, NJ03.2007
Skills
- Software Management
- Device configuration
- Technical Support
- Network Administration
- Database Administration
- Network Management
- Hardware Installation
- Hardware troubleshooting
Timeline
Technology Coordinator
Morris Catholic High School
2023.12 - Current
Call Center Representative (remote)
Mural Corporation
2023.10 - 2023.12
Benefits Specialist/Life Insurance Agent
National Income Life Insurance
2022.05 - 2023.05
Computer/Network Technician
Delaware Valley School District
2013.02 - 2021.09
Customer Sales Associate
Lowe's
2005.06 - 2012.08
Psychology
East Stroudsburg University
Sussex County Community College
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