Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Kyle Hagen

SELDEN,New York

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

11
11
years of professional experience

Work History

Assistant Store Manager

Petco
04.2016 - Current
  • In this position I am responsible for the entire store, guest engagement, meeting company goals and numbers.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.

Frost Desk Agent

Danfords Hotel & Marina
01.2016 - 01.2019
  • In this position, I am responsible for checking in guest into their hotel rooms, as well as checking them out of hotel rooms
  • Billing credit cards for various charges they may acquire during their stay
  • Taking cash, credit and authorization payments
  • Kept accounts in balance and ran daily reports to verify totals.
  • Promoted hotel brand's loyalty program via social media, email and direct mail.
  • Enforced policies and procedures to increase efficiency.
  • Dealing with customer complains and making sure each guest is happy and enjoying their stay at the hotel.

District Merchandiser

Petco
03.2015 - 04.2017
  • In this position, I travel from store to store doing resets and updating planograms
  • Making sure each store has the necessary fixtures and tools to go forward with each project
  • Supervised and trained team of merchandising associates, verifying accuracy and efficiency in work processes.
  • Teaching and training store associates how to merchandize.
  • Established and maintained relationships with vendors for prompt delivery of materials for visual displays.

Inventory Manager

Petco
08.2013 - 04.2015
  • In this position, I performed common manament basics such as handling cash, delegating staff, teaching and coaching new staff member or staff members that are unsure in a particular area
  • As well as performing excellent customer service and going above and beyond a customers wishes and demands in this position I was also responsible for performing overnight truck ( unloading and stocking pallets ),
  • Inventory counts, Supply orders, Returned merchandise, pricing and presentation of the shelves.
  • Created and updated regular inventory reports and records.
  • Recorded information, shortages, and discrepancies to keep records current and accurate.

Pet Care Associate Leader

Petsmart
10.2012 - 08.2013
  • In this position, I was in charge of all the companion animals in the store we had, which included cleaning, feeding and selling them
  • As well as placing supply orders for the department with a budget, and providing
  • Insert text here customer service to each and every customer
  • As well as stocking shelves, providing cleanliness and pricing accuracy.

Education

New Field High School

Skills

  • Cost Control
  • Payroll
  • Profit Margins
  • Inventory Control
  • Loss Prevention
  • Financial Management
  • Staff Management
  • POS Systems Operations
  • Goals and Performance
  • Employee Scheduling
  • Order Supplies
  • Purchase orders

Additional Information

  • Willing to relocate: Anywhere, Authorized to work in the US for any employer

Timeline

Assistant Store Manager

Petco
04.2016 - Current

Frost Desk Agent

Danfords Hotel & Marina
01.2016 - 01.2019

District Merchandiser

Petco
03.2015 - 04.2017

Inventory Manager

Petco
08.2013 - 04.2015

Pet Care Associate Leader

Petsmart
10.2012 - 08.2013

New Field High School

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Kyle Hagen