Kyle Hakala
Fountain Valley
Summary
Efficient worker with 5+ years of experience and a proven knowledge of conflict resolution, customer communications and relationship management. Effective leader and problem-solver, which excels at streamlining operations to decrease costs and promote organizational efficiency. Offering hardworking mentality and history of success coordinating and monitoring operations across various departments. Highly committed to ensuring quality of services and products. Aiming to leverage my skills to successfully fill the role at your company.
Overview
9
9
years of professional experience
Work History
Leasing Agent
Pinnacle International
07.2024 - 03.2025
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
Resident Services Specialist
UDR
08.2023 - 06.2024
- Marketing and advertising vacancies to attract potential tenants
- Showing properties to potential tenants and processing rental applications
- Screening tenants, including credit and background checks
- Preparing and executing lease agreements
- Handling tenant complaints and resolving issues
- Conducting regular property inspections to ensure maintenance and repair needs are addressed
- Managing tenant relationships and retention
- Proficient in Microsoft Office products as well as One Site, Sugar, And Blue Moon Software.
- Organized and facilitated community events and activities to promote resident engagement and foster a sense of community
- Managed resident communications through various channels, including email, phone, and in-person interactions
Retail Sales Lead
JACKS SURF SHOP
02.2023 - 08.2023
- Helped offload and organize inventory every morning ranging 20-100 pounds.
- Had most sales commissions 2 months in a row
- Provided excellent customer service and was promoted on 4th month of employment.
- Became knowledgeable of all in store brands to maximize sale potential.
Freelance Music Industry Professional
SELF
10.2019 - 08.2023
- Artist Management- negotiated pricing, travel, & schedule for various artists who have gone on to have successful careers touring the country.
- Digital Marketing- Set up advertising, blog, photography and Spotify playlist connections put towards music releases
- Social Media Management – Oversaw the growth of multiple social media accounts through targeting niche audiences, advertising, and consistent content creation.
Shift Leader/Onboarding Trainer
PHILZ COFFEE
05.2016 - 04.2019
- Trained team members in successful strategies to meet operational and sales targets.
- Answered and handled all customer complaints digitally and in person through effective communication.
- Organized and kept track of all stock in the store.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
- Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance
Education
Associates - Digital Communication
Santa Barbara City College
05.2016
Skills
- Detail oriented
- Product sales
- Staff management and strategic planning
- Interpersonal communication
- Effective inventory organization
- Property management
- Leasing and sales
- Goal-oriented mindset
- Telephone and email etiquette
- Contract negotiation
Timeline
Leasing Agent
Pinnacle International
07.2024 - 03.2025
Resident Services Specialist
UDR
08.2023 - 06.2024
Retail Sales Lead
JACKS SURF SHOP
02.2023 - 08.2023
Freelance Music Industry Professional
SELF
10.2019 - 08.2023
Shift Leader/Onboarding Trainer
PHILZ COFFEE
05.2016 - 04.2019
Associates - Digital Communication
Santa Barbara City College
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