Hi, I’m
KYLE HALDERMAN
Addison,TX
Overview
13
years of professional experience
1
Certification
Work History
USAA
Senior Digital/Technical Product Manager
03.2022 - Current
Job overview
- Product Manager for USAA member innovation website, driving customer-centric solutions through surveys, interviews, and pilot programs, focused on delivering innovative solutions
- Led member surveys comparing the top 9 breakthrough ideas to presented to the executive board during strategy retreat, helping drive the next major innovative efforts the company will act upon
- Developed and executed 18 cutting-edge product features that expanded product offering, increased process automation and increase value proposition for business partners strategy and goals
- Drove initiative for KPI dashboards to improve visibility and alignment with goals, enhancing the ability to drill down deeper into necessary metrics to make informed business decisions
- Implemented customer reward initiative to increase overall value of the active panel, driving the goals of longer tenure in the panel and 3x improvement of content interaction for 6 month period.
USAA
Senior Development Product Owner
01.2021 - 03.2022
Job overview
- Business Liaison leading the software development teams to deliver new product functionality
- Guided a newly created contract development team to deliver 16 features in a highly regulated area of the bank operations, in the first year of operation
- Coordinated operational validation efforts focused on user acceptance and application vetting needed to meet desired usage goals for productizing the Credit Card Military Benefits Tool
- Led the first development efforts associated with machine learning by building the foundational state machine to automate and capture customer benefits processing.
Protiviti
Senior Consultant II
05.2019 - 12.2020
Job overview
- Delivered business strategy expertise in technology solutions to enhance clients’ value
- Led strategic effort to deliver a 3-year technology roadmap for a financial institution’s risk organization that focused on a centralized data repository and conversion to data driven applications
- Executed data governance assessments at a financial institution by evaluating 111 applications for data quality gaps which resulted in the necessary standup of an official data governance program
- Oversaw inventory management system vendor selection, software implementation, and associate change management to reduce unnecessary accruals from late purchase orders and invoices.
Fuze, Inc.
Director, Global Service Delivery
07.2017 - 04.2019
Job overview
- Provided strategic leadership for two global service delivery teams tasked with onboarding customers and enabling network configurations for a cloud-based telecommunication and collaboration solution
- Acted as de facto product manager and used agile methodologies to deliver 2 enhanced provisioning tools that used robotic process automation and APIs to shorten average task time by 50%
- Improved network redesign turnaround time and customer satisfaction through the standardization of tool usage, testing templates, and consultative workflow/dialog
- Selected as a representative from the professional services organization for the executive tiger team, designed to align strategic goals and tackle the company’s biggest challenges for the year.
Fuze, Inc.
Senior Project Manager
04.2016 - 07.2017
Job overview
- Led software implementations guiding customers through a complex transition to a cloud-based system
- Responsible for overall project delivery, internal and external communication, project planning, financial forecast, timeline, risk, customer satisfaction, and adherence to project scope
- Enhanced deployment playbook for first-time product offering with third party vendors that would reduce overall project risk and timeline by adopting early collaboration and integration.
United States Air Force
Program Manager
08.2011 - 04.2016
Job overview
- Managed the development and qualification of the $1.6B next generation GPS Satellite’s Payload and Software qualification, testing, and development
- Revamped testing and verification process by implementing an incremental sell-off methodology for 7,850 requirements during testing opposed to 6 months after test completion
- Led the implementation of a new soldering process and related procedures to reduce risk of catastrophic transmitter failures, avoiding replacement of 1,000+ parts and a 3-month schedule hit
- Executed Six Sigma structured improvement activity: resulting in a 48% test time reduction on the critical 70-day testing event by way of removing redundancy and increasing parallel testing.
Education
Indiana University, Kelley School of BusinessBloomington, Indiana
Master of Business Administration from Strategic Management in Technology
01.2014
United States Air Force AcademyColorado Springs, CO
Bachelor of Science in System Engineering Management
01.2011
University Overview
NCAA FBS Men’s Football Team
Skills
- Product Management
- Product Development
- Strategic Planning
- Information Technology
- Process Improvement
- Process Automation
- Scaled Agile
- Project Management
- Communication
- Leadership
- Collaborative
- Results-driven
- Adaptive
- Digitally Savvy
Certification
- SAFe 5 Product Owner/Product Manager, Scaled Agile Inc., 2020
- SAFe 4 Agilist, Scaled Agile Inc., 2019
- Project Management Professional (PMP), Project Management Institute, 2015
Communityoutreach
- Volunteered at NFL Play 60
- USAFA Homeless Veteran Event
- Special Olympics Snow Bowl
Timeline
Senior Digital/Technical Product Manager
USAA
03.2022 - Current
Senior Development Product Owner
USAA
01.2021 - 03.2022
Senior Consultant II
Protiviti
05.2019 - 12.2020
Director, Global Service Delivery
Fuze, Inc.
07.2017 - 04.2019
Senior Project Manager
Fuze, Inc.
04.2016 - 07.2017
Program Manager
United States Air Force
08.2011 - 04.2016
Indiana University, Kelley School of Business
Master of Business Administration from Strategic Management in Technology
United States Air Force Academy
Bachelor of Science in System Engineering Management
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