Kyle Harding
Cedar Rapids,Iowa
Summary
Organized and detail-oriented with dedication to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Office Administrator
Dytech LLC
08.2023 - Current
- Reconciled account files and produced monthly reports.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
- Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
- Maintained accurate financial records by regularly reconciling accounts receivable ledgers.
- Ensured timely completion of month-end closing activities related to accounts payable/receivable accruals, adjusting entries, and reconciliations.
Service Manager
Ramsey Repair
08.2022 - 05.2023
- Using Tekmetric software ensure technicians have work and understand their work flow on what takes priority
- In charge of $30,000 inventory and monthly maintenance of that inventory
- Built and maintained multiple new processes for diagnosing vehicles, flow of vehicles in and out of the shop, and building customized maintenance plans for each client.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
Independent Contractor
SPS
07.2021 - 08.2022
- Covered ¼ of the state of Iowa servicing clients with BG products and machines
- Conducted inventories at over 60 different locations and advising clients on how to improve their sales and providing training to achieve their goals
- Provided monthly reports on sales and opportunities for improvement.
- Increased sales revenue by building and maintaining strong relationships with key clients.
Service Manager
McGrath Volkswagen
05.2019 - 07.2021
- Transitioned store through the Buyback process from Volkswagen getting roughly 50 cars with over 8 hours of work to do each within 30 days
- Set overall sales records multiple months
- Achieved highest trained technicians the store had ever seen through hiring and rigorous training cycles.
District Manager
Aramark
05.2018 - 05.2019
- Advise 6 Route representatives as well as customers of policy and procedures for our contracts
- Flexibility of working long and odd hours and on call 24/7
- Draw up contracts new and renewal contracts for customers.
Store Manager/Assistant Manager
Tuffy Auto Service Center
11.2014 - 05.2018
- Primary Sales advisor for a $1 million dollar auto repair store with an Assistant manager and four technicians
- Provide high levels of customer service to ensure a smooth repair and handle customer concerns to ensure complete customer satisfaction
- Lead the team of technicians to ensure quality and timely service while exemplifying and promoting company standards, safety policies, and procedures
- Tracked hours and payroll weekly
- Kept inventory of entire store with minimal loss and negotiated with vendors for pricing to increase profit margins.
Sergeant, Infantry
U.S. Army
06.2008 - 02.2015
- Completed multiple deployments in Afghanistan participating in Operation Enduring Freedom; conducted numerous day and night patrols
- Received and implemented combat orders and directed deployment of personnel in offensive, defensive and retrograde operations
- Implemented and enforced physical security protocols such as access control, camera surveillance, vehicle search, imminent threat, and intrusion detection
- Attended Warrior Leaders Course, Unit Armorer Course, Combat Lifesaving Course, and Combative’s Level 1.
Education
Bachelor of Science in Business Administration -
Kaplan University
01.2017
High School Diploma -
John F. Kennedy High School
05.2008
Skills
- Leader and Role Model
- Negotiation abilities
- Knowledge of MS Word, Excel, access
- Excellent verbal and written communication
- Team Player
- Goal-Oriented
- Time Management
- Multitasking and Organization
- Problem-Solving
Awards
- Afghanistan Campaign Medal w/ 2 Campaign Stars
- Army Commendation Medal (3rd award)
- Army Good Conduct Medal (2nd Award)
- National Defense Service Medal
- Global War on Terrorism Service Medal
- Non Commissioned Officer Professional Development Ribbon
- Army Service Ribbon
- Overseas Service Ribbon (2nd Award)
- NATO Medal (2nd Award)
- Combat Infantryman Badge
Certification
- ASE 609 Certification
- ASE Automobile Service Consultant Certification (C1)
References
- Keith Heffron, (864)-381-9787
- Mark Austin, (319)-270-3145
Timeline
Office Administrator
Dytech LLC
08.2023 - Current
Service Manager
Ramsey Repair
08.2022 - 05.2023
Independent Contractor
SPS
07.2021 - 08.2022
Service Manager
McGrath Volkswagen
05.2019 - 07.2021
District Manager
Aramark
05.2018 - 05.2019
Store Manager/Assistant Manager
Tuffy Auto Service Center
11.2014 - 05.2018
Sergeant, Infantry
U.S. Army
06.2008 - 02.2015
Bachelor of Science in Business Administration -
Kaplan University
High School Diploma -
John F. Kennedy High School
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