Kyle Harkins

Component owner for catalyst and hydrocarbon parts on Cummins aftertreatment systems. Analyze data trends and implement solutions to drive continuous improvement.

Lead PPS projects and investigations using the 7 step process.

Collaborated with engineering team and suppliers to troubleshoot complex issues efficiently.

Platform service representative for international launches of China and India emission systems.

Work with and mentor international teams to prepare them for service requirements and validate current service practices.

Developed service documentation and provide training on new product launches.

Work with international suppliers on development of new service tools.

Collaborated with OEMs to troubleshoot and solve current ongoing issues and build relationships these customers.

Lead PPS and 6S projects to improve system issues and reduce warranty costs.

Investigate ongoing issues at customer locations, providing service advice and investigating solutions.

Provided diagnostics and troubleshooting direction to dealer technicians for ongoing issues.

Adjudicated warranty claims to ensure cost effective and proper repairs were being performed.

Training and mentoring of new members on processes and best practices to effectively perform at the job.