Kyle Harr-Mathieu
McHenry,Illinois
Summary
Experienced with customer interactions, effective communication, and problem-solving. Utilizes active listening and empathy to address customer concerns. Track record of maintaining calm and professional demeanor in high-pressure situations.
Overview
8
8
years of professional experience
Work History
Call Center Representative
Target
04.2021 - 01.2024
- Resolved customer inquiries efficiently through active listening and problem-solving techniques.
- Collaborated with team members to enhance service delivery processes and improve response times.
- Implemented feedback mechanisms to gather insights from customers, driving continuous service improvement.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Maintenance Technician
Holiday Inn
03.2018 - 04.2021
- Conducted routine inspections of hotel facilities to identify maintenance needs and ensure operational efficiency.
- Streamlined maintenance workflows by adopting new technologies, resulting in improved response times for service requests.
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
- Improved equipment functionality by conducting regular maintenance checks and repairs.
- Contributed to a safer work environment, promptly addressing any identified hazards or concerns.
Dinning Server/ Maintence Help
Cross Roads Care Center
01.2016 - 02.2018
- Maintained cleanliness and organization of dining area, enhancing overall guest experience.
- Collaborated with kitchen staff to ensure timely food preparation and accurate order delivery.
- Delivered exceptional customer service by efficiently managing orders and addressing guest inquiries.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
High School Diploma -
Woodstock North Highschool
Woodstock, IL05-2013
Skills
- Call center customer service
- Verbal and written communication
- Customer service
- Customer support
- Problem-solving skills
- Answering questions
- Complaint resolution
- Customer service optimization
Timeline
Call Center Representative
Target
04.2021 - 01.2024
Maintenance Technician
Holiday Inn
03.2018 - 04.2021
Dinning Server/ Maintence Help
Cross Roads Care Center
01.2016 - 02.2018
High School Diploma -
Woodstock North Highschool