Kyle Harrington
Elmira,NY
Summary
Accomplished Team Leader at Navient with a proven track record in staff training and client support, enhancing team performance and client satisfaction. Skilled in relationship building and conflict resolution Expertise in team supervision and delivering exceptional service underscores my commitment to excellence.
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed.
Overview
10
10
years of professional experience
Work History
Team Leader
Navient
09.2020 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Established clear communication channels to facilitate timely exchange of information between team members and Client.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Increase client satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Data entry
Delivery Driver
Fed Ex Ground
12.2018 - 07.2019
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Loaded truck and properly secured items to prevent damage for deliveries.
Cashier
Adecco
03.2017 - 12.2018
- Greeted customers entering Cafe and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front of house.
Customer Service Representative
Sitel
11.2016 - 03.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Relief Supervisor
Pathways
09.2014 - 12.2015
- Managed conflict resolution among team members, promoting open dialogue and fairness in decisionmaking.
- Facilitated open lines of communication between upper management and frontline staff members.
- Took care of 12 individual's with developmental disabilities.
Education
Associate of Applied Science - Heating And Air Conditioning
Alfred
Alfred05-2014
Skills
- Team supervision
- Staff training
- Relationship building
- Client support
Timeline
Team Leader
Navient
09.2020 - Current
Delivery Driver
Fed Ex Ground
12.2018 - 07.2019
Cashier
Adecco
03.2017 - 12.2018
Customer Service Representative
Sitel
11.2016 - 03.2017
Relief Supervisor
Pathways
09.2014 - 12.2015
Associate of Applied Science - Heating And Air Conditioning
Alfred
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