Summary
Overview
Work History
Education
Skills
Timeline
Generic

KYLE HARRINGTON

Chico

Summary

Dynamic retail leader with proven success while at Lids Inc., enhancing customer satisfaction through exceptional service and effective sales strategies. Skilled in team motivation and problem-solving, I increased store sales and reduced shrinkage while fostering a collaborative environment. Highly dependable, I excel in driving operational efficiency and achieving business goals. Skilled in the art of the "up-sale", with focus on KPIs regarding add-on percentages.

Overview

11
11
years of professional experience

Work History

Retail Store Manager

Lids Inc.
01.2021 - Current
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
  • Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
  • Managed store organization, maintenance, and purchasing functions.
  • Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Supervised guests at front counter, answering questions regarding products.
  • Assisted with hiring, training and mentoring new staff members.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Prepared comprehensive reports detailing key KPIs such as sales figures customer demographics inventory turnover rate sharing data higher-ups actionable insights improvements needed areas.

Owner

Self-employed
08.2016 - 05.2020
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Interacted well with customers to build connections and nurture relationships.
  • Developed and implemented strategic plans for revenue growth, focusing on diversification and market expansion.
  • Expanded product offerings by researching market trends and identifying potential growth opportunities.
  • Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.

Programs Director

Brookdale Assisted Living
03.2014 - 08.2016
  • Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
  • Recruited and trained staff and volunteers to upgrade collective team skills.
  • Mentored team members for professional development, resulting in increased productivity and job satisfaction.
  • Provided ongoing direction and leadership for program operations.
  • Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
  • Delivered outstanding program results by setting clear objectives and proactively addressing potential challenges.

Education

Nutrition Sciences

California State University, Chico
Chico, CA

Skills

  • Customer service
  • Strong multi-tasking
  • Retail operations
  • Problem-solving
  • Highly motivated
  • Dependable and reliable
  • Sales leadership
  • Shift scheduling
  • Resourceful nature
  • Friendly and positive
  • Team motivation
  • Outstanding communication skills

Timeline

Retail Store Manager

Lids Inc.
01.2021 - Current

Owner

Self-employed
08.2016 - 05.2020

Programs Director

Brookdale Assisted Living
03.2014 - 08.2016

Nutrition Sciences

California State University, Chico

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